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ComplaintsforThe Mecka
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order (order #9400)with this business on February 19, 2023 for 10 abalone shells for $10 each. The order was delivered on February 24, 2023 and I noticed 2 of the shells were broken. I immediately emailed the company. Since it was Friday, I wait until Monday February 27, 2023 to give them time to respond. I sent another email Monday Febraury 27, 2023 afternoon after I realized I had not received a response form the business. I then went to their facebook page and left a message. The message was viewed but still no one responded to me. I then went to their Instagram page and sent a message. All messages included photos of the 8 perfect shells and the two that are broken. At this point I just want my $20.00 back for the two broken shells because the behavior they have shown is not what I expected and is not welcoming.Business response
03/01/2023
We have been communicating with Robin through email. She has been issued a $20 refund as requested. Proof of refund attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.