Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered SBC small journal splayed main caps and front cap through JEGS manufactured by Milodon. I was told they were going to be completed and shipped by the end of March '23. When I didn't receive I called Milodon directly and spoke to Tom (I believe the owner) who told me they were running behind and they would be completed by the end of April. I called again at the beginning of May and spoke to him again and he said they were done being machined and just had to go out to be coated...that I'd have them by the end of May/beginning of June. It's now mid June and I called and spoke to Tom again who told me they are set up to be made on the next production run! I asked why he lied to me two months ago telling me they had already been run and just needed to be coated to which he gave some BS answer. I told him I'd be placing a complaint about his business. I could have had someone else make these parts I need in less than six weeks from order and yet he has held me hostage with lies since late in '22!
Business response
06/20/2023
The good news is that your order through Jegs has shipped today via UPS Ground. This was not because of your complaint but rather moved through production as we noted to you.
Yes your order came in Nov 22nd 2022. Demand is high on these and we produce main caps continuously. It as we stated took some time to get to the caps that you needed. At this time the two bolt front cap is not on the production schedule so we will cancel that for you. The 11050 center cap set is the major strength improver and that should get your engine to the builder finally. Sorry for the delay.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.