3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from ernest n
1 star07/20/2023
LIED ABOUT WARRANTY ON A TRANSMISSION FOR A 2017 KIA. SAID IT WASN'T COVERED AT 97919 MILES. TURNS OUT IT WASReview from Joan S
1 star05/28/2023
Lack of transparency when asking about the price of an auto. They told us the MSRP of a Telluride was $55K and we drove 1.5 hours in traffic on a holiday weekend to be told when we arrived that the dealer markup was $8K more! That added another $10K to the price which makes it out of our price range, and we would never have considered taking the drive out there! When asked about this at the dealership they said, You didn’t ask about a dealer markup”. Wow! That’s all I can say. Why would I when I asked what the price was? Bait and switch. Just be honest and don’t waste people’s time. Our time is worth money. Especially when I’m a night nurse and just got off duty and wasted my sleep time to take a long drive with a 4 month old baby to Simi Valley. Kia did not care about any of that but expected us to suck up $10k. If this is what my first customer experience was with Kia, I like the Telluride, but you now lose my business due to this situation. I feel it’s a lack of integrity.Review from Marlene R
1 star08/16/2022
I scheduled an appointment online 2 weeks in advance for law suite recalls to be completed. Sang a service technician took down my information and said he woukd need to keep the car for at least a week to diagnose the vehicle i stated that woukd be fine. During our conversation i mentioned i previously took my vehicke to Kirby of Ventura but did not want to take my car back there. Sang advised that he could not service my vehicle and id have to take my car back to Kirby of Ventura. I told him i didnt feel confident taking my car there. Sang advised it doesnt matter that they 1st kia of simi valley are independent and do not get involved. I asked him for a letter that he was refusing to service my car he refused. I asked him for his business card he refused. Asked him for a general card he provided me thw service and parts directors card. My appointment was scheduled well in advance it was a waste of time driving all tge way to Simi Valley just to be denied service. I didnt think a service department coukd deny you service didnt seem right.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.