Complaintsfor123 Inkjets

• Initial Complaint

  05/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I made an order on for toner for a Brother printer on 4/28/24 and never received an email or any documentation as receipt. I checked my Wellsfargo account and saw that the company charged me 48.37 on 4/29/24 but it is 5/8/24 and have not received the product. I did receive an email stating that I added a method of payment on the account, but nothing else on 4/28/24, but no other emails regarding confirmation or delivery. When I attempted to log back to their website, I could not. I called them 3x and left messages twice, but no one ever responded back, and I was left on hold for over 15 minutes twice. 

  Business response

  05/14/2024

  CN:56******
  
  Hello S*******, 
  
  
  
  Thank you so much for your order with us!
  
  
  Your order 07-********* has shipped out via USPS with the tracking number 9******************1049101. According to the tracking details, your package was delivered on 5/11/2024. Please feel free to click on the link below for more details:
  

  **********************************1049101
  
  
  Thank you and should you have other concerns, you can always reply to this email or call us at the number below for assistance. We are open M–F 6am–5pm PST.
  
  
  
  Have a great day!

  Customer response

  05/15/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21684668, and find that this resolution is satisfactory to me.

  I received the toner.
  
  Regards,
  
  S******* ***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am filing this complaint as a dishonest business practice: On 01/05/24 123inkjets sent me 2 HP 63XL High Yield Color printer cartridges I had ordered on 12/14/23 at 6:57PM - Order #07--00*****40. On 03/18/24 I attempted to install each one into my HP OfficeJet 5255 printer and neither would not fit into it. I looked at the boxes they came in and they both state that that they are "for HP Deskjet 1110 Printers". After several hours of waiting for a return phone call from the company, I was asked many questions, whose answers were misheard or not heard at all by "Valeria". Finally, "Valeria" stated I could not receive a replacement or refund because she claimed that the "G&G" company's "No.63XL" printer cartridge, with "FOR USE With: HP DESKJET 1110 Printer etc." on the boxes, could "also be used with your HP OfficeJet 5255 printer." Why?, "Because it can be used with 36 types of printers"!!!

  Business response

  03/20/2024

  Dear Dawn, thank you for bringing this to our attention. We are very sorry for the trouble and for not correcting it in a timely manner. Upon checking, our representatives offered help to fix this issue by offering a return for refund with label for you to use. We will contact you directly via email to offer further assistance and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. 

  Customer response

  03/20/2024

  
  
  Complaint: 21457748
  
  I am rejecting this response because: In the last email from 123 Inkjets they offered to refund my payment for the 2 "different brand" color cartridges. But in my last contact (by phone) with 123 Inkjets on 3/19/24, I had clearly requested REPLACEMENTS for the 2 and that is what I am expecting now. Additionally,the return label they emailed to me states that "it is only to be used for single cartridge returns or returns weighing less than half a pound or .80 ounces." This would make a successful return of the 2 cartridges questionable, as a half a pound is 8 ounces. This needs to be corrected as well, for me to be satisfied with their response.
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business response

  03/21/2024

  We apologize again for the inconvenience. We sent an email with the update return label that you could use. Just to make things clear, you asked to return the items back for refund and insisted for it that's why as a courtesy we provided a return label for you to use to return the items back to us so we could issue a refund as soon as we receive them back. Please follow the return instruction we provided on our email to expedite the refund process upon receipt. Thank you!

  Customer response

  03/21/2024

  
  
  Complaint: 21457748
  
  I am rejecting this response because: I was told by your employee, "Valeria", that I could only get a refund or a replacement of the 2 color cartridges IF I RETURNED THE 2 CARTRIDGES. If you no longer sell those particular cartridges or do not have them in stock, please let me know and I will accept a r refund instead.
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered products from 123Inkjet.com December 20th which was never delivered. I spoke with "Fernando" on January 9th and he ordered a new set of ink cartridges to be sent out (order 07-0********). It never arrived either. I researched online at the website and it shows that order had never been sent out and was on "HOLD". Then I was told that it was out of stock and they wouldn't be sending it out until they received all of the cartridges. What a bunch of BS. Then today 2-15-2024 I was told they were going to "Investigate it"...after almost 60-days, they are just NOW going to investigate. I still have no printer ink. They tell me to have patience and to wait another 7-10 days for the outcome of the investigation. *** ** ******

  Business response

  02/20/2024

  We're very sorry for the delay and inconvenience, ***. Upon checking, we encountered an unexpected backorder with some of the items you ordered. However, it shows that one of our representatives assisted you with your refund request. At this point your refund is now in processing status. It should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: https://bi*******OLcfP. us for any other assistance, we'll be happy to help you!

• Initial Complaint

  02/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  After continuous claims to cancel an order, The business has very limited streams of getting into contact with them. Their support line is hours long wait and when you finally get through their support staff randomly hang up. The order itself has been stuck in "processing" state for months now with no sign of shipping. The company itself "123Inkjets" is just one branch of the overarching company that supplies the following companies: inkcartridges.com , 4inkjets.com, ldproducts.com, suppliesguys.com

  Business response

  02/14/2024

  We're very sorry for the trouble contacting us and for the delay of your order, James. We can definitely help you with your cancellation request, we will contact you directly via email to offer further assistance and to get more information about your order so we could process the cancellation right away. We want to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: We will contact you directly via email to provide more information about your refund and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ###-###-#### M-F 6am - 5pm PST. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order #07-000124868 I received an incomplete order of my T220XLBULK cartridges. I did not receive (3) Black 220XL cartridges. My invoice showed only the cartridges I received and says nothing about the missing items. I have contacted Customer Service via email 2 times, completed an online form once, called 10 times, did call me back 3 times, and have left a VM once. Why doesn't the company give a courtesy of a return call or email with an explanation? If there is a backorder of the black cartridges then tell me! We need transparency with orders. Don't leave paying customers in the dark! All I want is an explanation of why I didn't receive the (3) 220XL or if I'm going to receive the cartridges at a later date.

  Business response

  01/29/2024

  Thank you for bringing this to our attention. We are very sorry for the incomplete order you received and for the delay in processing and delivering your order. Our record shows that the black of the items you ordered was placed in unexpected backorder, we contacted you about it and you agreed to split the order so the available items could ship out. Upon checking the missing products were shipped separately due to unexpected backorder. Don't worry, it's currently in transit for delivery and you can expect the delivery within 1-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ###-###-#### M-F 6am - 5pm PST.

  Customer response

  01/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21202794, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Br**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  12/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On December 19, 2023 I placed an order for an ink cartridge for my HP LaserJet Pro 200 color 251nw printer. The printer options that came up were compatible with my printer (so it said) so I placed my order for a black ink cartridge. On December 27, 2023, I received my order but it was the wrong ink cartridge so I immediately contacted customer service only to wait on line for over 2 hours and still never able to get through. I even tried to do a call back and never got a call back. By the time I continued to hold, customer service was closed. The next day on December 28, 2023, I once again called customer service as soon as they opened, and the same thing. Stayed on the line waiting for a rep with no success so I waited for a call back and it never happened. I then tried to go online and leave a message on the site (did this twice, once on December 27th and again on December 28th) to no avail. I wanted to get a replacement cartridge to fit my printer, but at this point, I just want a refund because this company clearly does not respond to customers and they certainly don't answer their phones. Bad customer service, so I would rather spend my money elsewhere. My order #07-00*****28

  Business response

  01/09/2024

  We sincerely apologize for the trouble contacting us, Malanie. We're currently dealing with a huge volume of inquiries but working hard to answer everything as soon as possible, sorry also for the trouble with the product you received from us. Upon checking, one of our representative sent a replacement free of cost that should've been delivered to you last week Wednesday, January 03. Please let us know if you need further assistance, you can contact us via email or call us again and we'll be happy to help you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: (888) 465-7765 M-F 6am - 5pm PST.

  Customer response

  01/09/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21065871, and find that this resolution is satisfactory to me.
  
  Regards,
  
  M****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  order ink on 12/04/2023 never received. my order # 07-00*****92

  Business response

  12/20/2023

  Thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order. Upon checking, we encountered an unexpected backorder with some of the items you ordered, It seems that you are able to spoke with one of our representative who processed the cancellation of your order as you requested. We will process your refund and it should reflect to our account soon. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ###-###-#### M-F 6am - 5pm PST.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 16, 2022 I purchased HP ink cartridges (910) from 123 Inkjet for $145.70. Since I was in accident and moved shortly after my purchase, I did not have the opportunity to used the cartridges until July 13, 2023. When I attempted to use them - they did not work. I contacted 123 Inkjet and they sent me replacement cartridges and asked me to disable the firmware on my HP printer so the cartridges (not HP) would work. Since the cartridges did not work I had to buy a whole new set of HP cartridges from the store. So I didn't need replacements until October 3, 2023. On October 3, 2023 I attempted to use 123 inkjets cartridges and they did not work - again. I asked for a full refund since the product I paid for did not work - twice. In fact, the products are counterfeit HP products not actual HP products, which is why they don't work. 123 Inkjet will now only give me store credit. The problem is they only sell ink cartridges and their products are counterfeit and do not work on the only printer I have - which is an HP printer that uses 910 cartridges. 123 Inkjet failed to provide a working product and should return the money I paid in full.

  Business response

  10/12/2023

  Dear N*****, thank you for bringing this to our attention. We are very sorry for the inconvenience and for not correcting it in a timely manner. Your printer manufacturer released an update which stops your printer from reading cost efficient after market cartridges. Don't worry as we will be happy to issue a refund for the faulty ink cartridges you received. We will contact you directly via email to provide more information about your refund and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ###-###-#### M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

  Customer response

  10/17/2023

  
  Complaint: 20713968
  
  I am rejecting this response because since the company has responded to BBB, as they said, they reached out to provide me with a full refund. However, to this date I do not have a full refund. Several different customer service representatives are responding to my responses all with different instructions and requests like destroy the product on hand, send in the product on hand. Some of the names are: Kristelg, PrincessA, RosetteP, Jessica, Maria, and several unknown names. I have sent in my original receipt as they requested and answered all of there questions and they still keep coming back with redundant questions, statements, and conflicting action requests . 
  
  Regards,
  
  N***** **********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer response

  10/25/2023

  
  
  Complaint: 20713968
  
  I am rejecting this response because: I never agreed to store credit. I have consistently asked for a full cash refund because your product does not work. I have stated that several times in the correspondence with multiple customer service representatives. I have provided the email transcripts to BBB for verification. I gave 123inkjets a fair try on two occasions to use your product and they have failed both times which means you have failed to provide a product I paid for.  Also, asking buyers to disable firmware of an HP printer so your counterfeit products will work is unethical and wrong. I would like a full refund to the credit card I used to purchase the HP printer cartridges or a check will suffice. 
  
  Regards,
  
  N***** **********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business response

  11/16/2023

  Thank you for getting back to us, N*****. We're very sorry again for the trouble and inconvenience. Unfortunately, your original order was placed since 2022 that's why we are no longer able to issue a refund back to your original mode of payment as it's been quite sometimes that your original order was placed and you just recently reached out to us that all the products are not working. But, since we still want to help you, we decided to issue a store credit refund instead. The store credit can be used for any available items on our website and can only be applied by a representative over the phone, so we do please ask you to give us a call whenever you are ready to use your store credit. Again, sorry for the unsatisfactory experience and we take your feedback seriously and we will make things with you. Contact: (888) 465-7765 M-F 6am - 5pm PST.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased (what was supposed to be) 2x replacement HP ink cartridges #952 (Cyan, Yellow, Magenta and Black)for my HP printer and was sent fraudulent (non HP compatible) ink cartridges. I am now completely unable to use my printer due to these fraudulent ink cartridges that were sent to me. I want them to refund ALL of my money!

  Business response

  06/28/2023

  Dear S*****, thank you for bringing this to our attention. We are very sorry for the bad batch of products you received and for the trouble this issue may have caused you. Unfortunately, HP has just sent out a software update to their printers. This was probably done without you initiating it, and even noticing it. Don't worry as we will be happy to issue a refund for the defective products you received. We will contact you directly via email to provide further assistance and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously and we will make things with you. Contact: ###-###-#### M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I returned an item purchased because my printer is broken. At the time I purchased the ink I was not aware that the printer was broken so I explained my issue and they sent me a return label. I shipped the item and they recvd it. I was told I would receive a credit in 14 days once they received the ink. Well on the 15th day I still was not credited. I called them . They confirmed they received the ink and told me I'd have to wait another 5 to 9 days. Totally unacceptable way of doing business.

  Business response

  05/01/2023

  Dear Sunday, thank you for bringing this to our attention. We are very sorry for the delay with your refund. Our record shows that you were successfully refunded you amounting $39.53 that should reflect in your original payment method (Visa). Please check your account and contact us if you can't still see your refund and we will clear this up, we have made notes on your account. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ###-###-#### M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

  Customer response

  05/01/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19979566, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Sunday Ferguson
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩