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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company for some Potassium Iodide tablets. The company informed me that they might ship a week late. It has now been 3 months and they refuse to answer any questions about the order. Within that time I have purchased a new home and I asked to update my shipping address if they ever were to package the order. I still have not received a single response to either the status of the order or my updated shipping address.Business response
07/14/2022
The product in question is called IOSAT which is manufactured by a simple company. Due to the situation in Ukraine demand for IOSAT increased over 100X (that's not a typo...not 100%, but 100X). Within hours of certain events in late FEB 2022. IOSAT was out of stock at all suppliers across the country. We published updates on the best information re received from the manufacturer on our website, voicemail, and provided automatic email responses for inquiries via email. We were also available at our 800 # customer service number to answer any questions. With that said, IOSAT orders were shipped out within 24 hours of us receiving the product, and we shipped orders out on a first come first serve basis. In this case the order was shipped on 6/20/22 and the First-Class USPS tracking number is 94*********57876268242.
Unfortunately, in our industry this type of situation is not uncommon. Demand for product increases exponentially in the time period following an emergency event. Which is why its important to obtain emergency supplies BEFORE an emergency situation occurs.
Initial Complaint
05/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid for a product I never received. I receive no reply via email, and calls result in a prerecorded message stating that the backorder shipment date changed from mid-to-late April to May 9th, and I STILL haven't received ANY communication from the company. Review websites evidence the same complaint by others as far back as two years ago, and as recent as this year. I would like the money refunded immediately as a first choice, or the product be delivered IMMEDIATELY as a second choice. I can't afford the financial loss as I am responsible for feeding and caring for my mom and two grandchildren. Please help me with Order #89412 Attached are the original order and my emails. Thank you in advance for your support in this matter and enjoy your day! ~C****** ** **********~Business response
05/16/2022
The customer order a product IOSAT, which is out of stock across the entire country from all suppliers. The product is IOSAT and is produced by a single manufacturer. Due to the situation in Ukraine, demand for this product is extreme. We provide status updates via email, voice mail, and on the home page of our website. Inquiries to our customer service email and voice mail get responses within 1 business day.
This BBB complaint is the first time we are hearing from the customer and as requested we issued a full refund.
Initial Complaint
04/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This business: 1. 'Sells' and then collects your money for IOSAT tablets. 2. When you don't EVER receive them, they say UKRAINE UKRAINE UKRAINE and then refuse to refund you. ILLEGAL SCAMBusiness response
04/26/2022
EmergencyKits.com sells a product called IOSAT. IOSAT is a radiation protection tablet approved by the FDA. Due to the situation in Ukraine demand for IOSAT has increased by more than 100 times. Every supplier of IOSAT across the entire country is out of stock and are waiting for the manufacturer to make more. We are in contact with the manufacturer and pass along the best estimates we have to our customers. We post an IOSAT update on the home page of our website. We post status updates on our IOSAT product page, and our voice mail has also been updated to include the latest IOSAT information. In addition, when we receive email from customers, we reply with detailed responses within 12 hours. In a few cases, customers have requested refunds and we have issued them immediately. There is no scam here. A very small number of customers are unwilling to appreciate why it's important to order emergency supplies BEFORE an emergency situation occurs. That is the situation here. The vast vast majority of our IOSAT customers understand the situation and are willing to wait for new supplies of IOSAT to be manufactured. Once received, IOSAT orders will be shipped immediately along with shipping confirmation emails and tracking information.
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Contact Information
775 Cochran St Ste F
Simi Valley, CA 93065-1979
Business hours
Today,9:00 AM - 4:00 PM
MMonday | 9:00 AM - 4:00 PM |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.