Business ProfileforOvago

It was a TERRIBLE experience!!!!! We purchased a connected flight ticket from JFK New York to Belgrade, Serbia through Ovago several months ago, with SAS Airlines and Air Serbia. When we checked in at JFK, we asked the agent about our connecting flight, but they couldn't provide any information. After numerous calls to airline agents, we discovered that Air Serbia had made a time change and notified Ovago. However, Ovago removed our flight ticket and failed to inform us. So, it is Ovago's fault, but the agents were not helpful at all. They suggested a new flight 5 days later but we have already arranged our day-offs. Besides that, we could not find a rental car because of the 4th of July eve. During the calls, the Ovago agent said if you go to Copenhagen (layover location) they can arrange a flight ticket 9 days later which is impossible and the most stupid idea because how can I manage 9 days layover? They have just ruined our holiday. No compensation, no solution. After a 2-hour phone call with Ovago agents, we received no resolution. They only offered a partial refund, which does not cover our financial and emotional damages. We had to purchase a new ticket ourselves and stay overnight at JFK.