ComplaintsforCarbon Health Urgent Care Simi Valley
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was a patient at Carbon Health Care in Simi Valley in October of 2023. The claim was processed through my insurance company. Without sending me any bills/statements and 6 months later without notifying me or obtaining my permission they charged $222 to my credit card on April 12, 2024 for my portion of the bill after insurance payment. Usually a health care providers send bills and if there's no response they send a notification that they will send the bill to collection agency if it's not paid. None of that was done in this case. What the business did is keep my credit card number and charge it without my consent or authorization. This is not acceptable business practice.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.