Business ProfileforAmerican Veterinary Hospital

Do not under any circumstances use this vet to care for any of your animals, especially guinea pigs, small animals or any other exotics they claim to be able to care for. My guinea pig Alfie had already been seen and established as a patient at this facility. I called them Friday the 23rd first thing in the morning to let them know my guinea pig had stopped eating overnight and was being syringe fed and was lethargic and asked to come in. Anyone who knows anything about guinea pigs knows if they are not eating this is a medical emergency. I was told I could come in at 3:45 but there might still be a wait by Jennifer. I made the appointment and continued to care for my guinea pig at home. By noon I realized she was at the end of her life and since she was a very old guinea pig I called again and asked on the phone if we could please come in so she could be made comfortable, I specifically said “she is at the end of her life” to Ryan on the phone. I was told the best they could do was 3:15. She died at 2pm. Thankfully I had pain medication that my previous vet had given me for her. I had to leave my previous vet because we moved to this area. So I know she was as comfortable as she could be at home. I just wanted to bring her in that day so she could be humanly euthanized but now seeing how they treat patients I’m sure they would have messed that up too. I was called again by Jennifer that day around 4pm and informed her of Alfies passing and that I had already called earlier asking for help. Then I get another call today from Megan asking to bring Alfie in for a check up. THEY CANT EVEN UPDATE THEIR RECORDS CORRECTLY THEY WERE TOLD SHE PASSED AWAY ALREADY ON THE DAY SHE DIED. Thank you guys for helping with my mourning process by calling me and asking to bring her in for a check up. Where was that sense of urgency when I was asking for help? Do not ever bring your pets here. Drive all the way down to LA if you have to but do not come here.