Business ProfileforClover Sites, Inc.

On Jan 10 was charged $643.66 CAD ($468 USD) for a yearly website subscription. On Jan 10 at 1:30 pm, sent an email asking to cancel web subscription and for a refund. Received a reply to fill out some forms to complete the cancellation. This was done on the same day and received another automated notice that the cancellation can take up to 5 business days. On Jan 11 and 12, received a communication asking how their service was. Replied saying that the inquiry hasn’t been completed and there’s nothing to provide feedback for. On Jan 18, sent message asking for a response with the refund portion of the inquiry. Didn’t get any response and so sent another message on Jan 22. They responded back saying that the cancellation process was completed. I replied back on the same day saying the cancellation part is fine but they ignored my request for a refund. On Jan 23, received a reply saying that because the payment occurred before the request to cancel, they won’t issue a refund stating it’s part of their company policy. I indicated that I was upset with this decision and formally asked to escalate the matter. On Jan 24, got another response from a different department also stating that they won’t provide a refund (also requested to escalate) On Jan 26, sent an email asking for a response/update. On Jan 31, sent another email asking for a response/update by the end of the week. On Feb 1, got a response saying that the matter was brought to their leadership and it was declined. On Feb 1, sent a one last attempt, indicating how they are not living up to their mission statement and the fact that there services were used for 10 years. And for them to decline a simple refund was unjustified. To date, no response was provided.