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Find a Location

Knight Auto Trader has 1 locations, listed below.

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    Business ProfileforKnight Auto Trader

    Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    650 S E St Ste B, Sn Bernrdno, CA 92408-1946
    BBB File Opened:
    3/28/2022
    Years in Business:
    5
    Business Started:
    11/7/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 98389 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 3/28/2025.

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    Business Management
    • Fares Alnatour, Owner
    Contact Information

    Principal

    • Fares Alnatour, Owner

    Customer Contact

    • Fares Alnatour, Owner

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    June 4 2023 I bought a kia ****** and put a **** down payment on the vehicle July 18 the car engine had a major malfunction and it was no longer drivable it was towed by knight auto trader where I purchased my vehicle I was than denied foe a rental vehicle and had to spend **** on Uber and left to get back and forth to anywhere I needed to go I shared this information with knight auto trader but was told to wait for a rental vehicle he than Accommodated me with one of his spare vehicles from his used car lot, which was a kia ***** *********************************** the local areas due to it also having major issues asked if he had any other vehicle that was in good condition i was told no I was also told my vehicle would be ready August 14 2023 I called August 11th to verify this information and was told my car has even gotten worked on I asked why and was told the warranty is giving them a hard time I again asked for if there was arental available in better condition he told me he was going to switch me out with another car the next day but I haven't heard from him since and it's been 4 days I called my warranty they told me that there is basically no warranty and that it wasn't handled by knight auto trader at time of purchase and its been pending since the purchase date (june 4 2023) its is now Aug 14th I still have no word on my car or where its at or if it will be getting fixed soon I'm still paying my monthly bills car 314 car note and 356 insurance and I haven't even drove the car at this Point the customer service is so bad I just want my **** down-payment back and for knight auto trader to cancel the loan and for them to pay the remaining balance because I feel non prioritize as a first time buyer I feel as if I'm being lied to and every promise made has been broken by the company and since dealing with them I've spent hundreds and thousands on a car and its only been in my possession for 36 days and I just want to cut ties with this place for good

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michline H

    1 star

    01/15/2024

    The owner ***** is a thief and unprofessional. We bought a car for my sons bday and had a payment agreement . I have proof of all the payments, after the last payment I started to reach out for the pink slip. ***** attempted to collect an additional $2000 then $300 I had to send screen shot of all my payments to show that Ive payed in full of $6000 . We came to an agreement it was paid off he avoided any contact after. When we finally got ahold of him we asked for the pink slip, many attempts to reach him for an update months later he said he lost the pick slip.The owner ***** has cursed at me on the phone and continued to be unprofessional . I would not recommend anyone buying from this dealership or *****.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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