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Business Profile

Dental Supplies

Tri County Dental Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

This profile includes complaints for Tri County Dental Supply, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri County Dental Supply, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new equipment and it is not functioning properly. When I inquired
      About returning the defective product, I was directed to a warranty line and after going over any issues, the product was deemed defective. I need to return this product and need help in doing this!

      Business Response

      Date: 07/13/2023

      Hello Team,

      we reached out to Dr. *** through his cell-phone as well as email but he is totally unresponsive.
      generally our policy, with any equipment that comes with warranty, is to go through manufacturer to resolve any issues, but Dr. *** has not been co-operative, even though i was working to get him some sort of support, he would either decline or not respond at all.
      Even though i have requested the equipment to be shipped back to manufacturer with provided return label via email, he has not responded on that email or on the text as well (which i sent him for follow up).
      Here is the tracking for that label : *****************6 (UPS), there is no activity over there right now.
      so now it is just upto you to decide, to see who is co-operative and who is not.

      Thanks and regards
      ******* ******

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Tri County Dental Supply, Inc. is NOT a BBB Accredited Business.

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