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ComplaintsforDouble Take Solana Beach
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
7.27.2022 I brought three large bags of clothes well worth over $1000 to this business for consignment. They told me it would take a week to go through the clothes and that I could come the following Tuesday to pick up what they didnt take or they could donate what was left. I let them know I didnt want anything donated, and that while I couldnt come Tuesday, I would be there Wednesday. She said that was fine. Never did she mention that if I didnt come by a certain time, all my items would be donated. I came today to pick up my items, and the same employee told me that everything had been donated because I hadnt come by Tuesday to pick them up. She was so rude and condescending and never once apologized for the mistake. She has even written on my form, which had the box checked do not donate, donated, haha with a smiley face. Incredibly unprofessional. This business has stolen all my clothes, shoes, and handbags, and now I am no longer able to sell them at other places. After reading yelp reviews, I am realizing this is something they practice often. This business is not practicing ethically and it needs to be addressed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.