Business ProfileforGrace Rose Farm

This "business" is beyond unprofessional to the point of being downright fraudulent. I ordered 4 rose bushes from them in early May. After numerous emails back and forth (No one ever answers the customer service number), and being extremely understanding with them, I decided to cancel my order when my early May email was met with yet another excuse as to what the delay was. At that point I emailed that I would just like to cancel my order for a refund. Approximately 2 weeks later I contacted my bank to dispute the charges, as I had still not been credited back for the roses I never received. I was initially credited back a refund from my bank, however weeks later I received a letter from my bank stating that the funds were reversed back to Grace Rose Farm. I called my bank again and they stated that the seller had proven delivery to me. Upon further investigation based on UPS tracking (which Grace Rose never sent to me, by the way. The only reason I was lucky enough to access the tracking info was through the "Shop" app which tracks your online orders from different companies) I saw that it had indeed been delivered. Back to them. In Somis CA. Tracking info proved that the shipment had actually made it to Houston (where I live), but the shipment address was changed "per sender request" and the packages were basically returned to sender from TX back to CA. This company KNOWS that they did not deliver these roses to me, and instead shipped back to themselves, yet are STILL arguing with my bank that I owe them the nearly $300 for roses. I still have not been credited. I don't want the roses anymore but I do expect a full refund. Their lack of professionalism in maintaining timely shipments and having ZERO support on the customer service number is bad enough. But to continue to lie to my bank insisting they were delivered to me is beyond fraudulent. Avoid doing business with them at all costs. This has been nothing but a headache since day one.