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ComplaintsforRugworks
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid for my whole house to be floored and the flooring has fallen apart and separated. When I reported it to the store they did nothing. And I told them about the floor pieces separating. They said I would have to pay them to go out there to fix it. Since I did the whole house, they had me hire theyre unlicensed handyman to remove the toilet in the hot water heater. The toilet that was removed and put back leaked and destroyed the flooring in the bathroom the hot water heater that was removed and put back months later broke and destroyed the flooring in the back room of my house. When I report it to them they said they were not at fault. I asked them if they had more replacement flooring and they did not and did not want to help.Business response
07/12/2023
To whom it may concern,
****, the salesperson for this order, is no longer with us and I have no record of the customer calling to report any issue. It is unusual for someone to wait so long to report an issue as it has been 3.5 years.
We are not responsible for any work or plumbing issues from anyone whom the customer hired. They are not an employee of ours.
Customer response
07/12/2023
Complaint: 20202604
I am rejecting this response because:I texted and called **** about the problems with my flooring.
Sincerely,
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
18700 Hwy CA-12
Sonoma, CA 95476
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.