ComplaintsforErnie's Carburetors Inc.
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
see Attached documentInitial Complaint
06/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
When I dropped off my ********** he told me it was gonna be **** and now its ***** I've accepted that. Then when I come to pay he has a sign that says cash only but he told me over the phone that cards are accepted. Now he has a sign that says any work ********* past ***** will be ***** Basically he's ****** to steal my *********** Called me an ******* and said he was not going to return it. ****they ***** up ******** my *********** He ********** me by ******* *** " ******* ***** regret *******Business response
06/27/2022
Business Response /* (1000, 5, 2022/06/15) */ Yes good morning and thank you for your time. This is our response from Ernies Carburetors. We have been in this business since 1983. As ***** mentioned he had dropped off his carburetor with us on 5-28-2022. We called him up on 6-2-2022. There was no answer. He didn't pick up his carburetor and a week later he came by asking for his carburetor. The owner would not give to him because he wanted to pay with someone else's credit card by phone. And we said we do not take that type of payment. And we had put the sign for cash only because we had problems before with that kind of payment. That's why we put the cash sign. Today is XX-XX-XXXX and his carburetor is still here. We rebuilt his entire carburetor, we put parts time and employee. We want our money otherwise he will not get his carburetor. It's 235.00 He got mad when we would not take someone else's credit card over the phone and began to insult the owner of the business. Calling him a stupid *** and then he walked out. He said he would call the cops and we haven't heard from since until today. We would need payment in cash for 235.00 or we will not release his carburetor. Thank you and if there are any questions please contact us.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.