ComplaintsforSoutheast Construction
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I needed to purchase approximately *** combined paving stones to complete a small section of my front porch. i was told by Southeast Construction that I needed to purchase two half pallets of paving stones, one *** and the other ***** This twas three times more than what I needed, approximately 500 combined stones. In order to get the stones home they needed to be un-palletized. We now discovered that the stones were the wrong color. Southeast now stated that since they had been un-palletized that I could no longer be returned them. There is nothing wrong with these stones and there is no reason that they couldn't be returned. They gave me the wrong color and they are of no use to me. I feel that I have been deliberately cheated because of my inexperience. I don't see any reason why I shouldn't be able to return these paving stones. ***Business response
03/24/2022
Business Response /* (1000, 5, 2022/01/31) */ Contact Name and Title: Brian T************* Contact Phone: ************ Contact Email: *************************** We apologize for any misunderstanding that the consumer might have had. Not sure as to why he would purchase 5 times the amount he would have needed. We can only suggest its possible color and size based on what the customer thinks it might be. In the end its the customers choice. Opening the package and taking it home bares full responsibility. The complaint lacks product name, product color and sales receipt number. More than likely this was a special order non returnable item, which is on the customers receipt. Southeast Construction Products is a family, we have taken care of the *** ************** for over 83 years. Our intent is to continue that tradition. Please have the consumer forward the receipt number. I would also like to know if I may reach out to him personally to resolve this issue amicable. Thanks Business Response /* (-10, 6, 2022/01/31) */ Business supplied email: *************************** Use this address for any contact with the Better Business Bureau
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.