ComplaintsforLittle Caesars
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Order number ******* ************* at 8:52 pm on Monday night a cheese pizza. ***** was thrown away in trash can picked up out of the trash can and opened checked by a staff member and then was attempted to hand it to me. I refused it, I took a video I asked for a refund. Got an attitude and. I apology. Called the next day to speak to manager her name was *** she said shell give me a week to come and retrieve a new pizza. And at the VERY end apologized. I then went to pick up the pizza for it to be dry old and like the cardboard its served out of as if they gave me the free pizza that was thrown in the trash looked just like a day old pizza not fresh cheese was stuck not melted as fresh pizza is at 8:45 pm Brought it back again at 8:52pm was told they were out of dough and out of pizza for tonight and for me to come back the next day and offered me free wings and a pepperoni pizza. I refused the pepperoni pizza came back the next day to get told I picked up the pizza why tf would I get a pepperoni pizza that me and my family dont eat when we ordered a cheese pizza that was thrown in the trash. **************** ***** horrible staff horrible service who throws someone pizza in the trash will be expecting a call from CORPORATE they gave me customer service for online order phone number. Will be filing a complaint with BBB as well. And upload the photo on social media.Business response
09/12/2023
Hello,
I wanted to reach out regarding this complaint, I spoke to the customer and resolved he issue. we were hoping if you are able to change the status of this complaint?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.