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ComplaintsforCrown Auto inc
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Complaint Details
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Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 23rd, 2024 I purchased a ********** Beetle 2013 with ******* miles for $7,500.00 dollars. I financed only $1500.00 dollars.Before signing the contract I stipulated to the seller to sell me the cancellation fee. The seller assured me that he was going to include the cancellation fee. I signed the contract and gave the seller $6000.00 dollars as down payment. I then took the car to my mechanic. Unfortunately, my mechanic told me that the seller sold me a car with a defective engine. So, I decided the same day to return the car to the seller. The seller then notifies me that he did not sell me the cancellation fee and refused to return me all my money and take the car back even after I told him that he sold me a car with a defective engine. The seller then told me that they had the right to refuse the customers the cancellation fee and denied my request to refund me. Instead the owner of the dealer offered me a warranty of a duration of 30 days or 1000 miles. He took the car back for a week to try to fix the engine and stayed with the car until 1/23/2024. Not a week goes by and the engine line turns on again after he claimed that he fixed the car. Today February 15, ********************************************************************************************************************************************************** $225.00 dollars . I feel very frustrated and disappointed because the warranty has not even ended plus what I originally wanted was to return the car and get all my money back if they do not repair the car as they stipulated for the car warranty . The seller refused return me all my funds the same day I paid it, and now he is not even complying with the car limited warranty before the expiration date. He treating me by saying if I do not pay him the remaining $1500.00 dollars, he will take the car back and he wont return all my down payment either. The owner claimed he can do whatever he wants to . I do have a recording statement. Looking forward for a quick and swift resolution. Respectfully, ****************************Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, long story short I have been looking at this 2007 Cadillac Escalade for a year now. When I first went to make an offer he told me come back with ***** cash, he did not run my credit with the ***** I came in with so I thought that was odd. 2 months later I come back with ***** and he told me No. he will sell it to me for ***** down. He let me test drive the car on a busy *********** street so max ***** Im an able to go is 35. I checked the running lights to make sure they work. Everything seemed fine .I gave him the **** and he ends up bumping the sale price to the told of ****** when on the website its listed for 1***** . I gave him the ***** down payment and signed all the paper work. He rushed me through the paper work and didnt give me time to read anything. Its almost like he didnt want me there ( I am black Mexican transgender ) I felt discriminated against.When I leave the lot and get onto the free way instantly the car starts shaking horribly at the ***** of 50mph I instantly pull over and can not take the freeway back home to corona from ***********. I spent 130$ on gas to get home taking the streets. I couldnt go back because they were closed by that time.As Im driving home its getting dark and I cannot see anything. Come to find out my headlights dont work and were never wired together. Later on in the week it starts to rain and Im driving home from work. The windshield wipers dont work at all. I had to wait until it stopped raining for me to continue driving . The electric seats wore out after 2 ******************** light came on after 2 weeks. I cannot add oil because dipstick is broken off.THEY SCREWED ME OVER BIG TIME. They took advantage of my kindness and eagerness to get a car. I feel robbed .Please help me.They will not help me with nothing . They are charging me for repairs
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.