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Find a Location

Deuyo has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Deuyo

      4675 Firestone Blvd South Gate, CA 90280-3446

    Business ProfileforDeuyo

    Clothing

    Current Alerts For This Business

    Advertising Review:
    On May 18, 2022, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://www.deuyo.com. The business advertises:
    - "Facebook Certified"
    - Comparative Price, Value and Savings Claims
    - "Quality Guarantee"
    - "30-day money-back guarantee!"

    BBB challenged these claims based on the following BBB Codes of Advertising:
    1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
    2. Comparative Price, Value and Savings Claims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
    20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees

    As of June 13, 2022, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

    Additional business information

    Additional Info:
    The BBB opened an investigation on this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On October 20 and November 3, 2022 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

    The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
    See all additional business information

    At-a-glance

    Customer Reviews

    1.01/5stars

    Average of 97 Customer Reviews

    Customer Complaints

    78 complaints closed in last 3 years

    23 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4675 Firestone Blvd, South Gate, CA 90280-3446
    BBB File Opened:
    5/3/2022

    Customer Complaints

    78 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    97 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Linda G

    1 star

    06/29/2024

    Deuyo is advertised through ******** and purports to be a ladies clothing company where clothing is manufactured specifically in **************. They say they also have facilities in other parts of *** and ****** and **. I ordered clothing on 4/30/2024, dresses which cost $92.45 including a $15 shipping fee. The packaging clearly showed Asian characters on the original label. I did not receive it until 6/1/2024. I hung the dresses up and took a look at them and was not happy with their quality. The Deuyo website claims returns accepted within 30 days. I contacted their customer service (no phone number provided, email only). They offered me $28 and said to keep the items. I said no, please send form as per your website to start return. They then gave final offer of $35 and keep merchandise or return at your own cost for full refund. They then proceeded to give be an address (will provide exact if helpful) in ***** to return the package to at my own expense; not anywhere near the *** where they claim to make the garments. I did contact my credit card company to file a refund as I have no interest in spending more money in this endeavor especially when was clear they didnt really want the items returned. It appears they are now operating under a different name but are avoiding telling people where they operate from.

    Local BBB

    BBB of Los Angeles & Silicon Valley

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