![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJohannas Decor & Creations LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4/13/23, I visited the Lago/Lake House venue at *************************************************************, for my wedding. I met with ******, the brother of the owner, *****, and signed a contract, reserving the date 11/9/24, and paid a $1000 deposit via Zelle to number **************. On June 20, 2023, I made another $1000 Zelle payment.At the time that I booked I didnt find a Yelp account for the business because they are under a different name and location. In November 2023, I conducted a thorough review search on Yelp, Instagram, and the Better Business Bureau, uncovering numerous negative reviews. I personally reached out to four couples who had weddings at the venue, with three brides reporting consistent issues: cold or inadequate food, insufficient beverages, unsanitary conditions and widespread disorganization. Several cited false promises by the owners, including understaffing despite charging for a certain number of waiters and bartenders. In one instance, the owner acted as a bartender but charged for a licensed professional. I also learned that there is false advertising when it comes to decoration. On December 12, 2023, I contacted ***** via phone and text to cancel my event, expressing my expectation for a $1000 refund beyond the deposit forfeiture stated in the contract. Despite subsequent attempts on January 2, called ****** January 18, and January 20, 2024, ***** failed to provide a satisfactory resolution. He refused to disclose the owners' contact information and denied responsibility, stating that any refund would be contingent on future bookings, without providing evidence of deposits made for my event. Furthermore, he dismissed my concerns about the venue's reputation as invalid excuses for cancellation. Following my conversation both ****** and ***** proceeded to make fake positive reviews on Yelp. Since January 20, 2024, despite assurances to initiate contact, ***** has not communicated further, leaving the matter unresolved.Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I gave this business $ 2,000 for an event. But COVID hit and they shut down. I asked for a refund and the couple kept saying that things are getting better and to give it a min. We continued to asked for our refund and they refused saying they don't return the money to book a new date and they're new venue. Clearly on the contract it says $500 are non refundable which was the initial deposit. They refuse to give me my money back. The couple said the first contract the owner died and couldn't return us the money that he was going to fight for the deposits in court and until this date he hasn't told me anything nor he wants to return us our money. The first contract is the white one and the second contract is the pink one who they tricked us and mislead us on believing they would count the first deposit in that new contract. Due to COVID and people loosing they're jobs we told him we didn't want the event anymore and they refuse to return any money to us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.