ComplaintsforSouth Pas Fitness
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have called this gym and emailed them on multiple accounts. I have pleaded for them to cancel as I havent attended a single time since I signed up in September 2022. My contract expired in March and they auto renewed without my consent. I want them to cancel my membership permanently. I do not and will never be attending this gym. Every person Ive spoken to has assured me Id be refunded and I never was. PLEASE CANCEL MY MEMBERSHIP!Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I joined this gym's ******** program in order to try to get healthy ***************. During my orientation, the person who sold me the contract swore up and down that they would hold classes at certain times (I needed to make sure of this so that I could fit it in with my work schedule). I signed the contract under the pretense that I would be able to make it work with my schedule. Once they got my money and my signature, they never put together the classes they had promised. I reached out about this several times and was ignored. I had to stop going to the classes, but they wouldn't let me terminate my contract. I believe I only went through November; they should have the last day I attended in their system. Now I have collections agencies calling me for **** for a contract I could *never* use, even though I was upfront about it from the beginning. I called the manager from this gym a while ago and while he was polite he said it was out of his hands. It felt to me like they were preying on good people who were genuinely trying to improve their health. They should have vetted the program and salespeople better. I would like for the gym to pay for the rest of the contract, or I would like the *** to please help me resolve this issue. Thanks so much!
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.