![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAcceptance Creed LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered one item and 2 items were sent for a price increase. They started a auto-fill that wasn't authorized and no way to contact the company. Total unauthorized amount ******Initial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
June 21, I'm not sure of the date I ordered, my Discover card would have that info. I got the item which was a Polar Cooler Portable AC X 1. I got the item on June 25, 2024. In order to use the item , I had to get an USB Cable 5V/2A Adapter, in which I did. I also ordered the Artic Air Pure Chill 2.0, in which I had to do the same thing, get an adapter. I followed directions putting the item together and putting water in it and then plugging it in. I had it sitting on my counter to cool off my kitchen.I had both of them going, but not side by side. Plugged in to separate outlets. Something told me that I needed to check them and when I checked the plug, man was that hot. This is why I said it was dangerous to any person. Because one should be able to run it for about 10 hours. I did not let either one run over 15 mins. That plug was hot enough so that I feared that if I had left the house even just for a few minutes, I might find my place on fire. I was charged also for *** Club X 1 - $9.99 in which I have no idea what it was , I had stated if it was a club, etc., it was nothing I wanted. There was no explanation to what the *** Club was. I wrote and explained that I would send it back, to let me know and that I wanted my money back. I did get my money back from the Arctic Air Pure Chill 2.0 , so there is no complaint here on my funds. But that one is just as dangerous as this Polar Cooling item is. The Adapter, got very , very hot and thank God, I did not leave my home for any amount of time. I really don't think I would have had a home standing if I had left it running like I would my ceiling fan. The telephone number I found, was not listed according to the telephone operator. ****** DCustomer response
07/12/2024
Yes, I got notices from both companies stating that they had refunded me back my
money from those dangerous so called mini air conditioners. I even called my Discover
credit card *** to check to see if my money was refunded back into my card. The gal
that I talked to verified that I had gotten back my money. What I didn't know was the
fact that the Polar Cooling Portable AC X 1 was under the name of Modern Life ***
I was never informed that, plus I did not get back the shipping **** which was $8.99
and the $9.99 for what they called VIP Club X 1. I'm not too concerned about the
shipping of $8.99, but I am a little concerned about what they called VIP Club X 1.
I asked what it was and they ( ****, the Customer Care *** ) would not tell me. I
think that I will persue that on my own. Thank you, ****** D
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
101 Hickey Blvd Ste A
South San Francisco, CA 94080-1177
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.