ComplaintsforHoliday Inn Express
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 19, 2022, I was searching for a hotel to to book to stay the night before an early morning flight on August 31st. (The hotel stay would have been for 1 night, checking in on August 30th). I found a good price, when searching, at the Holiday Inn Express ********************* North, so I went to book the room. I had all my dates correct, but before i hit reserve, the website showed me a package option to book for parking as well. I decided to click that link and see how much parking would be for the duration, it would have been 8 nights. That price too seemed reasonable, so i decided to boom with parking. What i did not realize, and what was not clear on the website, was thay the dates reverted back to August 19th! So at 10pm at night on Auguat 19th, I booked a hotel room for August 19th. I noticed my mistake the next day when i reviewed the confirmation email and saw the booking was from Aug 19tj-Aug 20th. I tried to call the hotel and rectify this bait and switch for 3 days. The first time i called, the front desk attendant seemed understanding and that it would not bw a problem to rectify, but i would have to wait until the billing person was in the office 2 days later. I called the next 3 days after the billing person was supposed to be in the office but was never connected to them, or their voicemail, for various reasons. This was an obvious bait and switch on thier website. How could I ever honor a reservation that was booked on the same night, 2 hours before the day ended? I knew i had booked an non-refundable reservation, but i was ok with that because I thought I was booking on Aug 30, like i had originally typed in. Im reaching out to you because the hotel was no help, and i feel the timestamps of everything prove that this booking was not not intended as it was booked. I also feel like their website should be more clear that the dates had in fact changed when i went to explore a different package. I also nevwr received a receipt for the chargInitial Complaint
06/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On March 15, 2022 made reservations confirmation # ******** at Holiday Inn Express ********************* North for 10 June, 2022. The cost $204.96. The plan was to stay the night before flying out on 11 June, 2022 back home after a 10 day Carnival cruise. On 8 June, 2022 I began felling ill. By the 9th I was running a fever and suspected I had Covid. My wife and I decided to get home as soon as we got off the ship. I called the hotel at (650)5890600and told them to cancel the reservation on Friday as soon as I had cell service. They told me that I had to cancel 7 days earlier and that there was no refund. When I arrived home, I did a home test and was positive for Covid. Emergency visit test confirmed I had Covid. I called the customer support line for **************** Inn and they refused to refund. I told them I was sick and did not want to spread it in their business.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.