ComplaintsforMercedes Benz of San Francisco

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently purchased a brand new van for my business from a Mercedes Dealer. Unfortunately, after only two months of use, the van broke down on the freeway while transporting a load of fish for a trial with our first client. We promptly returned the van to the dealer for repairs, but it took them over two weeks to fix the issue. During this time, our business operations were put on hold, resulting in financial difficulties as we had bills to pay and no income.We reached out to Mercedes for assistance during this challenging period, but regrettably, we did not receive any support from them. Additionally, when we returned the loaner vehicle provided by the dealer, we were surprised to receive an invoice for its usage. We believe that our driver, who has limited English proficiency, may have faced discrimination as a result. Furthermore, the dealer claims that because we utilized the loaner, we are not *********** any compensation, solely based on our driver's language barrier.I kindly request your assistance in addressing this matter and finding a resolution to our predicament. Thank you for your attention to this issue.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  - Needing another Service repair within two months of my previous repair.- Car literally not drivable - Check engine light reoccurring constantly

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ****************** provided an estimate on 28 August for $2,266.58 for scheduled annual service.Via phone call, the vendor suggested two additional service items with an estimated combined total of under $1000 additional.Upon completion, the vendor presented an invoice for over $5,000, including work that was never authorized.

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 10th 2023, I went to Mercedes Benz of San Francisco and had the spark plugs replaced due based on maintenance interval with no running issues to report before nor were there any warning lights or vehicle misfires. The vehicle remained at their shop for a total of nine days where vehicle was picked up on May 19th 2023. The check engine light came on June 16th where the vehicle was brought back in to Mercedes Benz of San Francisco where they indicated that spark plug #4 had failed resulting in the engine needing to be replaced or rebuilt. Mercedes Benz of San Francisco has failed to provide any type of warranty coverage for the work that was just performed which include both parts and or labor due to a failed part that was replaced which consequentially damaged the engine where they are now saying it needs to be replaced where for repairs now they're quoting me a range of $45,000-75,000 for the repairs where all I went in for was a replacement of the spark plugs as a routine maintenance item. I fail to believe that the parts used carry no parts warranty coverage where it appears they're likely hiding the real issue which is either a bad part that was installed that resulted in the engine damage or a workmanship issue that they do not want to admit. They advised me to contact my insurance where my insurance does not cover mechanical issues where it seems like they want get my car totaled out and for them to get paid for diagnostics and storage charges instead of taking accountability for an issue that is obviously a defective part or workmanship issue.

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  May 22, 2022 I called the service center a rep name ****** confirmed with me that my vehicle repairs would be covered under the recall umbrella and no out of pocket expenses would I be responsible for. They towed my car its been a week now the dealership says I have to pay for diagnostic and repairs. The dearest shop is not standing behind their word. They also said I would get a loaner car its been a week and nothing is going in my favor. The manager is not contacting me everything they promised is all lies. They are misleading and do not honor their word. I was in no way expecting to pay for any repairs or diagnostic or any towing fees. They are washing their hands of any responsibilities after a rep initiated the service to start. The rep called for a tow truck to move my car from my house to the service center and promised I would not pay for any out of pocket expenses because my car issues are related to the recall that was fixed at my home. Now Im stranded with no car, lost money from missing work, now I have to pay for car rental? I have to pay to get my car out of the shop too? Why would Mercedes Benz not stand by the word from a rep that works in there office? The manager is a man and ever since talking with him he has refused any service or and repairs and says I cant get my car out of shop until I pay the diagnostic charges of $250.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Trasaction date: 01/08/2022 Amount Paid: $75270.Business to provide me: a *** Mercedens-Benz GLS 550 (year 2019)Nature of the dispute: 1) The rear windshield is after-market, which is qualified for the *** standard. a. the photo of the glass sticker is attched, the brand is ******, b. there is no Mercedes-benz logo on it. c. all other glass are all with Mercedes-benz logo on them. d. "Mercedes-Benz Certified Pre-Owned Program and Reconditioning Manual" requires "Non-OEM Factory glass must be replaced. Rear glass must be OEM Factory to allow MB*** Certification". 2) The sunroof strip is broken, which is very possiblely made before purchase. a. the photo of the damage is attched. b. the dealer (Mercedes-Benz of San Francisco, MBSF) told me it's 100% rodent damange which they have seen too many times. c. the sales man (******************************* in MBSF) told me you must have rabbits in your garage, and you didn't notice them because they won't say Hi to you. d. opinions from other experts are that rodent damage typically happens in engine cabinet and rabbit want to make a warm nest there, but my damange is at sunroof which is pretty cool indoor or at night. e. my opinion is the damage might be caused by ageing and alternating hot/cold in long period. I suspect the damange had been there when the dealer recieved the vehicle from prior owner. The dealer didn't prove the sunroof stip was OK at that time.Whether the business has tried to resovle: NO, they deined the sunroof issue (without evidence) and no reponse to the windshield issue for months.Account/order/tracking number: VIN is *****************.My appeal is buyback because it's auto dealer fraud, and they tried best to hide, deny and delay.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle was brought into the Mercedes Dealership of SF over one month ago for a Recall issue with the break system. We were not issued a loaner vehicle which resulted in thousands of dollars for a rental so I could commute back and forth to work. Weve called multiple times and told its a delay in shipping with no resolution. I visited the location in person last week and was told we would be put on a list waiting list on Tuesday upon the return of an employee and still havent been provided any means of transportation. We spoke to the service manager today and said we would be added to a wait list today which is as supposed to be completed 3 days ago. This has caused me to renew a rental again. We were told it would be completed in a week or so. Which leaves me in another bind to rent a vehicle. I need assistance on help getting a means of transportation so I can make it to work and be able to afford my Rent.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A series of poorly done repairs, and the possibility that the dealership is inventing problems to create more work for themselves.Most recently, a "piston failure" at less than ****** miles on my 2015 car. then a rear seal leak after the piston was "replaced." now, another leak after the rear seal was replaced.In addition, many other repairs and long delay in parts availability and the time taken to make repairs.Many other promises made, and broken, including taking close to two years to clean up the oil stains on my brick driveway, caused by the rear seal leak.The dealership is largely unresponsive to my complaints and I find it hard to believe that this car has this many major issues with such low mileage. I have full documentation for these repairs.

• Initial Complaint

  02/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello. I purchase two new rear tires from this dealership on 9/14/19. They were new from the dealership and came with a warranty. On 1/24/20, I was charged by the same service advisor (*****) for a new right rear tire that was leaking and could not be repaired. I only noticed I was charged for an item under warranty now because I moved to a different state, and a service advisor mentioned something to me about tires.I would like to add that I recently won a dispute with my credit card company for work they charged me for, but did not perform (finalized in Jan. '22). It was almost $400 in work they they did not do, but charged me for.Because of this, and because I noticed they charged for for a warrantied product, I am seeking reimbursement for the cost of the right rear tire they should not have charged me for in the first place because this is a pattern of them charging for items that they do not do the work for, or simply should not charge for.This is in addition to me just seeing that my last service in Nov. '21 was a 70k mile service. My vehicle has less than 55k miles on it. And, the new dealership telling me my vehicle has had an open recall since 2019 (it is 2022) and they never fixed it. It was related to failed steering bolts - very dangerous or deadly. Awful.As I am no longer in their state, I am requesting they send me a physical check for the warrantied tire. The total amount paid was $232.92. Photos of the invoice from 9/14/19 that show the two tires I purchased new from their dealership, and invoice from 1/24/20 where the same service advisor charged me for a new tire that should have been replaced under warranty are attached.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from them in August 2021. I am from Texas I have ***** DL and permanent address. I am traveling for work. During transaction I was told that the car I purchased will be registered in ***** and that I will receive a ***** plate in November which they're going to send to my address. I did not received a plate nor registration. What I got was a letter from DMV California telling me that my plate expired as of Dec 24. I did not even get a plate. When I called them they are now saying that they don't do out of state registration. I submitted a ***** DL, insurance and address to them and specifically asked if I won't have problems. They said they will take care of it. Took my money and now won't take responsibility for this mess. They make promises and do scrupulous transaction just to make a sale.

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