ComplaintsforPrinter's Studio
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased: April 8, 2024 I received my order and was excited to have a new camera strap. But I am disappointed by the quality. It is completely illegible except for one piece of text. My website is so poorly printed that it cannot be read at all and part of the design is cut off. I took screenshots of the preview before submitting the order because I read reviews that said stuff was cut off that was within the appropriate margins. I have run a successful printing company for the past 8 years and have a degree in design, so I would definitely consider myself a professional in terms of design and printing. Based on my knowledge and skills, I can without a doubt say that this product is a huge disappointment. I wish I had listened to the negative reviews and spent my money with a small business. Anything would be better than the horrible product I received.I am happy to provide the screenshots to Printer's Studio directly, but I don't want to share them publicly since it includes my business name and contact information.Initial Complaint
09/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a lenticular photo card from PrinterStudio.com. The product displays 2 images; it is marketed such that both image are seen at different viewing angle. The good product was beautiful. However, 50% of my product was unusable quantity, where a combination of both or a distorted of 1 image was seen. When contacting the business, they confirmed this is expected quality and they could not do anything to support replacing the bad quality images. I have an email thread, where they changed what good quality was met and how it would be seen in the product. 50% unusable product is their standard. In order to complete my project in a consistent way, I had to place an order for double to quantity. When placing the 2nd order, the team noted they would not fix the problem. I was confused how it could be fixed if they claimed the original order was their standard and they didn't believe anything was wrong with the quality despite sending images at different ends of the poor and good quality spectrum.
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Contact Information
430 North Canal Street, #1
South San Francisco, CA 94080
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.