ComplaintsforConcentra urgent care physical therapy
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
CONCENTRA ***** Subject: Re: ******* 7581 Vendor-Concentra 2p-520pm ? Hello, Feedback is critical to perception and professionalism. Your vendor, Concentra, reflects your branding equally. My experience at Concentra today as a patient today and as a healthcare professional, was beyond wordsIll give you the top 3 highlights in no particular order of offense:I arrived at 2pm with all site forms from their page completed, including records. And I watched the tech sit at the desk eating ranch corn nuts and chopping it up for 2 hours while I kindly asked at 345pm if I could be seen today.i went back at 420pm after the tech finished her snack and convos.2. The same tech, after blowing the first AC in full pulsation, shouted F - - # full throated after she stuck twice and missed and called someone to come for a third stick/draw.3. The doctor burst into my exam room #3,no knock, no intro, and no identification or verification, walked straight toward me to the exam table and grabbed my records saying, wheres the chart, is this the chart? She then leaves me, exiting to hallway, screaming down the hall, where is #3s chart? She then returns and starts saying, *** been told not to s**** this up. And begins to chart.I kindly interjected professionalism and said, Excuse me, who are you, and what is your title Without apology, excuse, responded, "I'm *************."That experience was horrid; for me as a patient and a person. As a RN, I am uncertain what type of medication I received by *********************, medical assistant, as there was no label, no discussion, no education, vial, nor teaching prior to or post medication treatment.Best,T *******, RN, MSN ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.