Business ProfileforBolt Dog Training, LLC

I paid for six one hour sessions for dog training. I used three of them and want a refund for remaining three sessions. Someone who works for the company said they would send my request to the manager. Three weeks later they said they would only offer me two free sessions and change the dog trainer. I told them I did not want more sessions just a refund for the sessions that have not been used. After that no one responded. I texted them and left vociemails. No one let know why they would not give me a refund or apologies for the way the dog trainer acted. The trainer showed up late and left early every class. I paid for a full hour and only received about 45 minutes each class. They had no plan and were completely disorganized. I thought they would write down a list of what we wanted to go through since we talked about it for an hour during the consultation. I was told they would give us an E-collar that came with the training. They said it was the same exact one they used on their dog and it worked great. However they don't order them ahead of time and I was three weeks through the training before it arrived. Once it arrived it was clear the collar didn't work well. It did not go off when it was supposed to and terrified my dog. Then the trainer said how they hate those collars, they don't work well on small dogs, and they wish they were given diffrent ones. That was the exact opposite of what I was told before we signed up. One of my main concerns with the dog training is that my dog is aggressive around food. I told the trainer that multiple times. They wanted to see for themselves and got in my dogs face as she was eating. She immediately got aggressive and snapped at the trainer. The dog trainer was not using gloves. I expected them to take precautions for their own saftey and the saftey of my dog. All of these concerns were brought to the company.