ComplaintsforBolt Dog Training, LLC
Dog Training
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Bolt Dog training for a month-long intensive training schedule. Paid upfront. Trainer didn't show up for the first day of training, "because of car issues." Next day showed up 30-minutes after the 1-hour pickup window she'd scheduled. Much worse, she dropped off the dog 1:45 hours later than scheduled. The following day, she didn't show at all. Not only did she fail to text or call me directly, she didn't respond to numerous texts and calls. I reached out to the company; manager promised to get me an answer in 2-hours. I followed up after 4-hours. No one picked up or responded. Finally at 9PM, I received a text with an update, promising a replacement trainer for the next day. The next day, the company didn't follow up. Trainer wanted to pick things up, as if nothing had happened. By end of day, company said they didn't have any other trainer, and said I'd have to work with the same trainer. I advised company and trainer, that I would never entrust my pet with anyone so irresponsible. I demanded an immediate refund. I reached out to my credit card company and disputed the transaction. BOLT REFUSED TO REFUND. They are insisting upon payment for a service they utterly failed to deliver.Initial Complaint
09/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date of Transaction=4/21/24 I paid $1199.56 for 6 sessions, as advised by the representative this was needed for my dog The business committed to providing me dog training services The nature of my dispute-The trainer was able to provide services/training for my dog in 3 sessions and advised 6 sessions were not needed and that I was misled into paying for 6 sessions. I reached out to Bolt Training and was advised by telephone and text they would confirm with the trainer and go forward with issuing the refund. Both my husband and I have reached out to Bolt Training more than a dozen times since then. We were first dvised the credit card machine was down, then the owner was in the hospital and for both times, the credit would be issued for $600, half the cost of the training I did not receive. Now, no one will return our calls, text messages or emails and we still haven't received our refund. The trainer is no longer there and left the company. I have been advised this is a common occurence with this company and their clients-over recommending, over charging and not providing refunds. I am owed $600 for 3 training sessions I have not received. Bolt Training has done nothing to attempt to discuss or resolve this matter but make promises to refund my money and still have not done so. They are ignoring all my attempts to reach them now.Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We paid Bolt Dog Training to train our dogs and we had to cancel. They told me they would refund my money despite a $200 cancellation the next day. The next day there was no money so I contacted the company they said they would refund my money on a weekly basis and it would take four weeks because they were loosing money. Week 1 I was refunded and week 2. Week 3 came and nothing. It is now week 4 and still nothing. I have called and texted with little to no reply with excuse after excuse. California law says I should get a full refund within seven days. I am owed $2800 more money for services never provided. They said they tried to send it back through my Venmo but it wouldnt go through even though the first two went through fine. I have asked to talk to the owner and that never happens. I just want my money back and they are practicing shady business ethics.Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for six one hour sessions for dog training. I used three of them and want a refund for remaining three sessions. Someone who works for the company said they would send my request to the manager. Three weeks later they said they would only offer me two free sessions and change the dog trainer. I told them I did not want more sessions just a refund for the sessions that have not been used. After that no one responded. I texted them and left vociemails. No one let know why they would not give me a refund or apologies for the way the dog trainer acted. The trainer showed up late and left early every class. I paid for a full hour and only received about 45 minutes each class. They had no plan and were completely disorganized. I thought they would write down a list of what we wanted to go through since we talked about it for an hour during the consultation. I was told they would give us an E-collar that came with the training. They said it was the same exact one they used on their dog and it worked great. However they don't order them ahead of time and I was three weeks through the training before it arrived. Once it arrived it was clear the collar didn't work well. It did not go off when it was supposed to and terrified my dog. Then the trainer said how they hate those collars, they don't work well on small dogs, and they wish they were given diffrent ones. That was the exact opposite of what I was told before we signed up. One of my main concerns with the dog training is that my dog is aggressive around food. I told the trainer that multiple times. They wanted to see for themselves and got in my dogs face as she was eating. She immediately got aggressive and snapped at the trainer. The dog trainer was not using gloves. I expected them to take precautions for their own saftey and the saftey of my dog. All of these concerns were brought to the company.Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On February 22, 2024, the business charged us for 1 week of boarding and training in addition to a training package of 6 sessions, which includes the purchase of an e-collar. At the minimum, we are requesting a refund of all unused sessions, which we believe to be more than fair given the poor quality of service provided since we could not move forward with them.The business caused both physical and emotional harm to our dog, and they failed to deliver a training plan personalized to our dog as was discussed. We understand that results vary and are in no way seeking a resolution for the lack of results. Rather, we expressed our concerns to this business repeatedly and we were ignored and asked to simply continue on. Please feel free to read the attached item for further details.Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Bolt Dog Training Company, despite advertising expertise in handling large and aggressive dogs, failed to deliver satisfactory services. The initial communication with ***** raised concerns when my preference for board and train was disregarded in favor of weekly sessions, possibly motivated by financial interests. The training sessions lacked structure and professionalism, with ***** appearing underqualified. ******** involvement introduced unorthodox correction methods and a reluctance to personally demonstrate techniques, leading to no progress in training.Despite expressing dissatisfaction, the company's attempts to address the issues were ineffective. Suggestions to bring in additional trainers, including one who left the company, yielded minimal results. The last session involved an unexpected new trainer and a proposal to pay for a board and train program with uncertain outcomes. Requests for a refund were met with resistance, with ****** admitting he wasn't the best fit for my dog in the final session, raising questions about the trainers' qualifications. Promised follow-*** and resolutions were unfulfilled, leaving me dissatisfied and questioning the company's integrity regarding certifications and credentials.Initial Complaint
03/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Bolt Dog Training Company, despite advertising expertise in handling large and aggressive dogs, failed to deliver satisfactory services. The initial communication with ***** raised concerns when my preference for board and train was disregarded in favor of weekly sessions, possibly motivated by financial interests. The training sessions lacked structure and professionalism, with ***** appearing underqualified. ******** involvement introduced unorthodox correction methods and a reluctance to personally demonstrate techniques, leading to no progress in training.Despite expressing dissatisfaction, the company's attempts to address the issues were ineffective. Suggestions to bring in additional trainers, including one who left the company, yielded minimal results. The last session involved an unexpected new trainer and a proposal to pay for a board and train program with uncertain outcomes. Requests for a refund were met with resistance, with ****** admitting he wasn't the best fit for my dog in the final session, raising questions about the trainers' qualifications. Promised follow-*** and resolutions were unfulfilled, leaving me dissatisfied and questioning the company's integrity regarding certifications and credentials.Initial Complaint
03/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This Business advertises training work with aggressive breed dogs that do not have the staff to do so. They are so afraid and untrained to even work with the dogs they advertise. They refused multiple chances to rectify situation and now are refusing to communicate. They need to be banned for false advertising and offer refunds to all clients they did not render the service they payed for instead of forcing clients to pay for even more sessions to "try" to render the service the clients has already paid for . How many other clients are they going tot be allowed to scam If they are allowed to keep conducting business this way. I believe most people who do not report them either do. not have a aggressive breed dog or bank of the fact that not training is 100% guaranteed but at the very minimal should be professionally attempted if thats a service you are offering.My partner and I were very transparent and expressed during the consultation with ***** that we had a more aggressive dog we would like to train. ***** became the assigned trainer and refused to listen to our tips about getting to know our dog, what she likes and does not like, etc. By the 3rd session we noticed instead of professional pre-caution she portrayed extreme fear. We expressed we did not feel comfortable continuing with her suggested a new trainer or the boarding training again and was denied. We asked for ******* and he said he coming in to help. We noticed early on he didn't even feel comfortable enough to even take her leash. (He never took ahold of the leash in any session we had) He then brought in another trainer who was amazing 1st day, but not soon after "she left the company". We learned this company constantly out sourced dog trainers instead of admitting they did not have a qualified trainer on staff. Also stated any solution offered would 'need to be mutually beneficial for both parties" as in pay for more sessions and the option to try boarding school with no credit added.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
9 complaints closed in the last 12 months.