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ComplaintsforTire & Wheel Zone
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a new rack and pinion, control arms, lift kit, tires and wheels from Tire and Wheel in ******** in October of 2023. Had nothing but issues, having returned for them to repair mistakes at least 5 times. In March of 2024, the rack and pinion failed and had to be replaced while my son was in **************. According to the technician at *********, the rack and pinion was installed incorrectly and the seals failed. Also, the rack and pinion that was used was not a certified replacement part. 2 weeks later his right upper control arm failed and his left is now failing. I called Tire and Wheel Zone to discuss what could be done and was told that a manager would call me back, but that never happened.Initial Complaint
06/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Don't take truck in for suspension work. Went in for 35" tires to upsize from 33" tires on my Silverado ****. Was sold a leveling kit for $400, they installed same day said 1 hours *** so I waited, took about 3 hours. Then I got the truck, and shocks were ***ed out, they wrote on the receipt that they "recommended new shocks" asked for quote they wanted $850 for Rancho Shocks which are $250. Upper control arms were ***ed out, hitting the bump stop. They mentioned nothing about this. I decided to install fox shocks, that I got for a cheaper price. Later drove to **********, all highway miles. *** off on exit and drove over the bridge where my control arm snapped. (Pictures attached). Called shop immediately explaining what happened and got the response "that's not good". Was given a number to send pictures to, never got a response after several attempts. Had to take into shop in ********** to fix all component affected. Payed $1600 total to repair the damages. Let owner know about the damages and still no reply. Then went into shop to try to get answers and was told they wrote I needed new shocks in receipt even though the control arms are the ones that snapped. Zero accountability.Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a set (4) tires from this establishment . Told the tires had a warranty of 40, 000 miles Tires barely got 21,000 miles. I returned to the business and was told the warranty expired after two years. The average person drives between 10-12 thousand miles a year. I would have to drive 20,000 + miles a year in two years. I'm 74 years old. I feel they lied to me. A warranty of 40,000 miles should get me almost 4 years of tread life. This business should not be telling people the tires will last 40,000 miles, BUT the warranty is only for Two years. Whether you drive 40 miles a year or 10,000 miles a year, a warranty should not have a time limit, certainly not two years. Purchased the tires Jan 23, 2019 returned in April of 2021. That's 27 months of driving, tires showing wear bars. They asked me if I had the car NON-OP. No I drove my car normally.
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Contact Information
641 E Dr Martin Luther King Jr Blvd
Stockton, CA 95206-1535
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.