Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

In-Shape Health Club - All Locations has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIn-Shape Health Club - All Locations

    Fitness Center
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    62 complaints closed in last 3 years

    34 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    In-Shape Health Club - All Locations has 33 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6 South El Dorado Street Suite 700, Stockton, CA 95202
      BBB File Opened:
      11/20/2001
      Years in Business:
      39
      Business Started:
      1/1/1985
      Business Incorporated:
      12/24/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • In Shape
      • In Shape City
      • In-Shape Health Clubs, Inc.
      • In Shape Health Spas
      • In Shape Womens
      • El Dorado Sports Club
      • Millennium Sports Club
      • Sports Club of El Dorado
      • Millennium by In-Shape
      Business Management
      • Mr. Andre Alves, Senior Director
      Additional Contact Information

      Website Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      62 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I began to give written notice of wanting to resign from my membership in early April, 2024. I spoke to a young woman employee who assumed that I was enjoying the amenities regularly and suggested that I wait three weeks, since I had just missed the cutoff for that month, and quitting requires thirty days notice. So I gave written notice on April 21, saying that I wanted to quit immediately. I was not trying to defy, challenge, or get around the thirty day requirement. I may have simply been using the original letter. That same day, I got a voicemail from ******* saying casually, that he wanted to make sure I understood that there was a thirty day requirement, and inviting me to call back. He also said that they might call me. I tried to call back once and was not able to get an answer or leave a message. They never tried to call me, as far as I know. I was charged on May 1, which I expected, and, much to my chagrin, June 1 also. I went in to address this. ****** was unfriendly and said that no cancellation had taken place. He tried to argue that *******'s voicemail was some official, explicit communication that no cancellation would take place until there was further communication indicating that I knew that there was a thirty day notice requirement, which does not make much sense. He cancelled my membership effective June 30. I was angry and raised my voice. He conceded that I did not scare him but threatened to call the police, and insisted that I leave. I had had committed no violence nor had I threatened to do so.
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Angela G

      1 star

      07/09/2024

      This complain is about is about gender and disability discrimination again a person with severe mental and physical disability from staff/management at the In-Shape Health Club located at **************** on July 9,2024. Words can not describe how bad my son was treated by staff members at this facility. After seven years of being an In-shape member was told that my membership will be terminated because my son can not be shower at the females shower facilities. Because this facility has not gender neutral showers, I used the females showers facility to shower my son. I explained to the manager that my son is non-verbal and that needs help with showering, dressing and supervision to prevent injury/harm but he did not show compassion or understanding. He told that it was nothing that he could do and I should get a gym membership at another gym facility. If In-Shape can not accommodate people with Disabilities it should outline this on the membership contract. As an In-Shape member, my son has the right to use the facilities that are available to anybody.

      Local BBB

      BBB of Northeast California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.