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ComplaintsforSamra Orthodontics
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On February 17, 2022 we were charged $283.00 for our son's medical records. We were provided 8 pages of documentation 5 sent electronically and 3 pages printed for a total of 8 pages of records.According the *************** Code section ****** a doctor can charge 25 cents per page plus a reasonable clerical fee. This information was found on this website https://www.mbc.ca.gov/Resources/Medical-Resources/Access-Records.aspx. Having providing records responses myself I can tell share at best the clerical work was only about 1/2 hour plus the 8 pages provided. On March 10, 2022 I sent an email to the Office Manager, ********* to inquire about how they arrived at this fee given this government code. I sent follow up emails requesting a response on 3/15/22, 3/23/22, and 4/1/22 have not received any responses to date.I am left no choice but to seek your assistance in reaching a response from this business.Thank you,******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.