ComplaintsforWestern Pacific Truck School
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ok there was 5 of ** that took the night class to get our class A license . Well out of the 5 students only 1 passed and he already had truck driving experience. The night class had no lights outside so we could practice our skills that we need to pass , we only drove maybe 3 times and we did not get the training that we should have gotten. I called the owner and complain about this to her and so did the other students and there resolution was come back for 2 days but only for 2 hours then try again. I told her theres no way that is enough time for anything . Well now a student has paid a extra ****** to take the test again and there still only offering 2 hours help. The night class we all got ripped off and did not get the proper training for anything and they dont care , they got there money . Can u help meInitial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This school did don't give me the proper skills to succeed they are a scame I learned nothing are had no skill to pass the *** test but they sent me any way I complained to the director of the school liea telling her I didn't have practice time in the truck and I don't no the skills to do the moves they sent me any way I failed now they are trying to charge me another 500 Dollar to use the truck to take the *** test they already changed me **** for the school and 550 dollars for books that are free at the *** there scammers **** the onboarding associate was helping and get giving my wife answers to the assessment test **** even let my wife take the assessment test for me are I wouldn't even been able to go to there school the whole thing was shady they graduated me with a diploma and i had no clue how to drive are operate a big truck that is completely unsafe and they do this to anyone who goes to the school I still do not have my class A license do to this **********************Initial Complaint
10/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid $5,500 to become a graduate from an accredited trucking school, a requirement of my future employer, JAK logistics who contracts with ****** I had no experience driving a commercial ********************************* I received no financial assistance. I spent my entire savings to receive 160 hours ( 30 days) of training to not only receive a formal accredited certificate but to actually be able to drive a truck and trailer. This did not happen. I received a total of **** hours of drive time behind the wheel before the course was to end. & it *** testing time. I failed my first 2 attempts, the *** truck had parts in the cab I had never seen before. 2nd fail, was backing up, I had only done that once before. Both tests were scheduled days apart. After your first two *** tests if you have to take again the school charges you $500 each time to use their truck. They need that truck to start their new course with 14 more new students. Four weeks out meant ***** couldnt wait another month for me. I had to purchase another $1,500 different truck school to teach me to drive behind the wheel in a 3 day crash course, I now had 14 more hours behind the wheel. I called the corporate office of Western Pacific & asked if they would consider a refund for the extra money I had ti spend on a different school just to pass my *** test. I called every week for 6 weeks. I was hoping they could see this was not truthful advertising. Their website is misleading when it states 160 hours of schooling to graduate with accreditations and receive your *** license. I finally was told by ***** at corporate, the general manager denied any refund due to not following protocol. This place has one truck for 14 exiting students to test on at the *** & 14 new students to learn from , how is that accredited in any form of trucking school. It is physically impossible to achieve this. This has caused such a financially burden on our family having to pay an additional $1,500 to receive what they did not offer.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.