Business ProfileforWhisperKOOL Corporation

Had WhisperKool Split System **** stop working. Contacted WhisperKool and they gave me the phone numbers of 2 service companies to contact for diagnostics and repairs.Called the company, technician showed up 4 hours later without any tools said AC FAN Motor is not working and has to be replaced for $1,2000 labor only fee. His service call of 2 minutes was $185. I contacted another number WhisperKool gave me and they said it is going to cost $280 to replace. I contacted WhisperKool to let them know that first technician was overcharging and to ask them to buy the motor from them. They stated they do not have this motor but third party companies sell them and gave me the serial number of the motor. I bought the motor for $150 which had 10 day return policy on it. I after that contacted second technician WhisperKool recommended and he never responded to my calls or texts for few weeks.After a while I just found random HVAC technician in ******* who came in checked the unit stated that it was wiring on the Fan switch, fixed it all in 10 minutes charged me $85 and left.I called WhisperKool to tell them that in the Case they opened for me they gave me terrible technicians and also I am stuck with a motor I can't use and do not need. I asked them to refund me $335 for all the wrong recommendations and parts, not even mentioning weeks of the time I spent on this calling and waiting.Their service rep told me they can't do that since there is a disclaimer that no matter who they recommend it is not their responsibility.I told the rep that I chose them as a company because they claimed they had a great local support. I told her that no one read to me or mentioned any disclaimer that whatever they tell me is irrelevant and does not mean anything. Overall terrible service and misrepresentation to get you to buy their product and later on not take any responsibility.