ComplaintsforWOWMI
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Wowmi sold our company on this product that they would shoot these professional videos and supply us with an app that would blast the videos to all social media platforms, the promise of how easy, painless, and amazing it was...... Sadly after wasting much time, the video production is subpar (it could of gotten better since we shot but our shoot resulted in pathetic results) after obtaining all the information, video content, and mobile app I was hit up and offered a small discount to pay all now vs monthly... I began to understand the deceiving offer of if you pay all now tactic. I quickly learned that the mobile app had many glitches that were never resolved, it wouldn't post to all platforms like *************************** pitched, this mobile app didn't save time and it was by far not what ****** led us to all believe. After working with the service team multiple times, I finally gave up it was clear they couldn't work the glitches out and would just give empty answers of we are working on that or try resetting etc... The concept is a good one however ****** really needs to either be more clear with what his company provides or they need to stand by the promises made.Initial Complaint
12/22/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I paid for this in 2019 and was to be charged ****** per month. After several missteps by WOWMI and about 2 years, I was able to schedule the taping. I was so disappointed in the content, we were not allowed to reviews prior to arriving. I had no idea they gave all LOs the same content until we were there. Mine was supposed to be 50% reverse and 50% forward. When I got there, they would not do that. So we taped all the reverse. It took months to hear from them again, and in that time I had an employer switch. I have never had access to the website or app, I paid on this for months and kept trying to resolve with no resolution. After the initial 2 year waiting they required me to sign another contract that was at ****** per month. After not getting any resolution on the app, or help, I stopped paying. For months I tried to get them to help me get this system to where I could use it, and nothing. Had I of known that they gave me the same scripts as everyone else I would never have purchased in the first place. But the unresolved issues with the website and app are ridiculous. I have not been able to use this once. I drove 800 miles for the taping, paid for hotel rooms, and did exactly what they asked. Its really unreasonable to expect someone to continue a contract when the product is non existent.Initial Complaint
06/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased services back in December 2020 with the date of receiving services Jan 2021. To this date I haven't received services, I paid December 2020 $******** with the expectation that they knew what they were offering. Until this date June 7, 2022, they haven't rendered services and they still haven't sent me the videos or pictures as they stated. I have requested a refund for services but they refuse. Back in Feb, they were going to give me dates for updated content for me to fly out AT MY OWN EXPENSE which should be provided by them and they never gave me dates. I contacted them 2 months ago and no attempt was set up. I requested a refund again and they refused. They stated that they would give me a date, but no date has been provided. Back in October or September 2021, they said everything was ready to go and the product was incomplete and it wasn't what they had sold me. As I repeat As of June 7, 2022, no services have been rendered and I feel I have been scammed by this company. I wouldn't recommend it to anyone.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.