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ComplaintsforSt. Helena Hospital Clearlake
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 27, 2021 I had an eye emergency and went to the ** in Clearlake. I didn't have my ******** card with me at the time. I received two bills, one from the doctor for $1064 and one from the hospital for $1864. I called and gave them my ******** number three times since then. On the third call my doctor **** was processed through ********, but my ** **** was not. Now they are threatening me with collections. The last time I talked to a person she said she hoped it would be taken care of but she could only transfer my ******** number to another department to submit the claim and she could not guarantee that it would be handled. I mentioned this was a really stupid way to do business and she agreed. What was also interesting was they had no record of the first two times I had given them via phone my ******** number. I am more than willing to pay the **** after ******** processes it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.