ComplaintsforForgiato
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 4000.00 rims for my slingshot from sling mods. One of the rims were ******** so I contacted ******** to replace the part or entire rim. ******** sent me the wrong replacement part then gave me the run around and told me to send the entire tire back. The problem is that they should send me th rim and let me send the bad rim back so that I can still enjoy my ride. **** and his staff kept giving me the run around and finally hung up on me. I tried calling g back but the **** not answer. I now have to spend more money on replacement rims or ride around on a defective rim.Business response
06/28/2022
Business Response /* (1000, 5, 2022/06/17) */ Hi ******** We are in the wheel business, rims for cars. Mr. ****** needed a replacement cap for one of his rims. Mr. ****** bought the wrong cap from our website. As a courtesy, I refunded the payment for the cap he bought, when he Then I sent him a replacement cap and I mixed up the packages and he got the wrong caps. So I sent him 2 more sets of caps ( 8 caps) and he **** receive those 2 new sets of caps tomorrow. If one of the 8 caps does not work on his one wheel. We **** send him a completely new Rim. All of the above is being done without any charge or deposit of any kind, we are trusting him that he **** return all of the items he **** not need. I don't know what more I could have done. If you have any ideas on what more I can do please let me know. Best Regards ******Initial Complaint
12/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
April of 2021. I put in a custom order for a set of custom wheels for a show car that didn't come on time and when they did arrive the measurements were all wrong and didn't fit the car. The wheels were sent back to get the issue resolved and the wheels were sent back half done. Upon the arrival of the wheels I contacted forgiato and spoke to numerous employees that just keep giving me the run around. I was finally put in contact with the original sale rep that took the order and was told that the wheels were getting corrected and when I received the rims for the third time the wheels were still wrong so I called and talked to the rep who is known by **** and till this day im still waiting for the wheels to be corrected.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.