ComplaintsforHome Design

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I also am a victim of Home Design Contents Restoration (AKA Buffalo Solution). This company was recommended by ********* Services Restoration which came out the night I had the flood and brought the blowers to dry the floor and then **** from this company called Home Design Contents Restoration and sent them out to my house telling me not to worry my ******************** would pay for it. And that is how I got stuck with this company. I had a broken water pipe that flooded my bathroom and bedroom and closet in my hallway and Home Design Contents Restorations came out and boxed up some items and took 4 pieces of furniture. My **************************** received the first bill for $12900.00 and paid it, then Home Design Contents Restoration (AKA Buffalo Solution) sent another bill stating they came out a second time and charged another $9000.00 for more packing and told the ******************** Company that I asked them to come back out a second time, which I did not. Home Design Contents Restoration (AKA Buffalo Solution) charged for restoring my furniture and returned it late and then charged extra for more storage. My insurance company is denying part of the second bill and now HOME DESIGN CONTENTS RESTORATION along with EMERGENCY SERVICES RESTORATION is stating they are going to file a lien on my property. I also was charged for items on my bill that was never completed at my home or items used at my home.

  Business response

  12/12/2022

  WBN Home Design is always willing to work with customers to find a solution for any billing disputes. At Home Design Contents Restoration, our goal is to assist those who have experienced a loss due to water damage, fire, smoke damage or microbial growth to their personal property. We understand that the processes used in this type of mitigation are often more involved than customers expect.
  As for the second trip to the ******** home, the company doing the emergency services let WBN Home Design know that additional areas would need to be packed out to do the remediation on the ******** home. However the WBN Home Design scheduler did call the Gonzalezs' home and confirmed that more of a pack out was necessary. It was requested that Home Design come back out provide additional services.
  No one at WBN Home Design has threatened to place a lien on the ******** home, this may be a misunderstanding or something someone else has said to *******************, as this is not something that WBN Home Design does.
  Our customers are our priority, and we strive to help them during difficult and unusual times. WBN Home Design looks forward to finding a resolution with the ******** family.
  

  Customer response

  12/19/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  **** FROM EMERGENCY SERVICES MADE THE CALL TO HAVE WBN HOME DESIGN COME OUT THE 2ND TIME. AS FAR AS I AM CONCERNED THE 2ND TRIP WAS A WASTE OF MONEY SINCE ALL THEY DID ON THE 2ND TRIP WAS REMOVE ITEMS OFF THE TOP SHELF OF THE **** CLOSET WHICH DID NOT GET WET. THOSE ITEMS WERE ALREADY IN PLASTIC AS THEY WERE EXTRA BEDDING. AND TO CHARGE $9000.00 TO COME BACK IS NOT ETHICAL. I FEEL LIKE THIS 77 YEAR OLD MEXICAN WOMEN WAS TAKEN ADVANTAGE OF.I ENDED UP HIRING ANOTHER COMPANY TO COME OUT AND UNPACK MY CLOTHING AND PUT MY FURNITURE BACK.

  Business response

  03/14/2023

  WBN Home Design *** understands that any amount not covered by an Insurance Policy may cause financial stress and would be happy to discuss with the customer the outstanding balance on account and reach a resolution. 

  Customer response

  03/16/2023

   
  Complaint: 19320504
  
  I am rejecting this response because: ************ billed for a second visit to my house without my approval or my Insurance adjuster's approval and that is why my Home owners insurance adjuster is not paying the claim for the second visit. The only thing that was done at my house during the second visit was a few things was taken off the top shelf in the hall closet where there was no water damaged, which was unnecessary. The company stated that I made the call to them to come out a second time and I did not. When they returned my furniture back to me, they also sent a crew to unpack everything but they were told that all I wanted from them was to get my furniture back and that I didn't want them to unpack everything. He sent a crew to unpack everything and he charged me for this.I am refusing to pay for this and so is the insurance company because they did not unpack my items.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Paid 51.98 to this online retailer and never recieved the goods

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/10/06) */ There may be some mistake here. Ms ******* is looking for a retail item, and we do not do retail sales. Home Design is restoration company serving people who have been affected by water damage or smoke damage ******************************** We do not do any retail business. Our only website is www.completecontents.com We wish Ms ******* the best of luck in getting this resolved. Consumer Response /* (2000, 7, 2022/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My partner (*************) and I had a kitchen fire in our residence on Oct 10, 2021. After, we were seeking a company to assist in the cleaning of our furniture. ************ (from WBN) came to our apartment to do an inspection for the soft contents of our apartment. At this time, we decided to move forward with WBN, and they agreed to they would be able to clean our hard surfaces as well. We stated in writing that our strategy for the hard surfaces would be to clean what is less expensive to clean than fully replace. This was sent on Oct 25, the day before the furniture was moved our of the apartment. On Oct 26, movers came to load all of the hard and soft contents. On Nov 1, we began to receive invoices of extravagant amounts (totaling ~$******) and we were immediately confused by many of the charges. I have attached a copy of the email detailing our disputes with the invoices to save space (from Nov 7). In response, we were sent a long response which did not adequately address any of our concerns (on Nov 8), and we were told we would accrue interest if we did not send money immediately. At this point, we sent the funds from our insurance company ($********), based on a competitive bid from Excel Restoration for the same services. No further correspondence was received until we sent an email on Nov 12 to inquire about our items and ask for a copy of their business license for our records. We were told we would not be able to receive our goods until we paid the disputed $8000+, and requests for the business license were ignored, although the request was stated separately in 5+ emails. On Nov 15, we followed up on our request for a copy of the business license and received no response. On Nov 18, we sent a strong email demanding the return of our goods as we were aware they were operating without proper licensure from BHGS, and they responded say they would send us to litigation.

  Business response

  12/31/2021

  Business Response /* (1000, 5, 2021/11/30) */ At WBN Home Design, we endeavor to provide help and assistance to those who are experiencing a loss. We regret that************************** feel that their experience was not positive. Prior to beginning services, an estimate with the related line item costs for the service was provided to**************************. Due to the tone and communication from**************************, at this time, a Small Claims case has been filed. We are hopeful that a mutually acceptable resolution can be reached soon. Consumer Response /* (3000, 7, 2021/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have tried to rationally conduct business with WBN, but they have failed to address any of our concerns, instead resorting to litigation. We have requested appropriate licensure numerous times for our records, and all of these requests have been completely ignored. We have listed our disputes with the invoices, but they have not addressed our concerns and continue to hold our possessions without consent. Business Response /* (4000, 9, 2021/12/18) */ We are not in agreement with the customer's complaints and deny these accusations. At this point, we will await the outcome of the court's decision on this matter.

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