Customer ReviewsforFront Line Moving & Storage LLC

First off they sent a truck that had none of my items on it on July 1, 2024, and then told me my items were in ** when they were still in the storage unit in ** and not shipped. My items were delivered on July 18 but they were missing 5 items all totaled $2500 and now have no answers.Suggestion to all thinking about using Frontline Moving -- DONT

DO NOT USE THIS COMPANY!!!!They are unprofessional and will not return calls. They were to deliver my furniture on June 15th and as of today, I do not have my belongings. I have been told by *****, when he calls me back, that he has made several calls to the driver, *****************************, to see where he is and has not called back. Then when ******** called *****, I was informed that my belongings would be delivered in 3 days. That was seven days ago. Now, I am not able to get ahold of them at all. I filed a fraud claim through **** where ***************************. A police report has been filed and then I will be going to court. I relocated from ********* to ********** and have nothing!!!. I feel like everything I own has been taken from me and now have to start over.The worse part is that my deceased husband and mothers ashes are on that truck. Those cant be replaced.

I moved from ** to AZ so anyone who use this company beware. Worst mover ever. My problem started with pick-up being 5 hours late. The paperwork they had to track my property was quick and mover employee had no way to give me copy of paperwork and would not let me take a picture. Big mistake on my part . I left happy my stuff was on way . Contract stated they had 30 business days to deliver . Delivery Came and i am missing items and every box and container is damaged. I was told to email claims department but after half assed reply i am ghosted. I guess my barbell and paintings are gone forever. Never use rhis company

Please run from this company. You are quoted one price and on the day of your move the are going to increase at least $500 or more. The movers do not care about your things. While moving my furniture in my new home they dented up walls, scratched furniture and did a half way job any assembling my furniture. Several of my things were missing with no explanation. None of the movers speak English so that makes it even worse. I really want to take away the 1 star I gave them but had to leave one just to write this review.There was no professionalism. I have to let the movers know in Spanish app several times to get off the phone and do their jobs.Please if you book through Safeship please tell them not to put you with Frontline movers.

Do not use this company! This was the worst moving experience that I have ever experienced. The lack of communication from the day of moving until the move was over was horrible! The movers were rude and unprofessional. They changed the price of the move two different times during the move, even though I followed their protocol as far as completing the online assessment and completing the itemized itinerary so that square footage could be acquired. I spoke to several managers due to the extreme unprofessionalism of the movers and moving process and was told that an investigation would occur and that I would be compensated for my loss of time due to them being late on both days, having to deal with rude movers and just the overall unhappiness of the moving process. They damaged some of my belongings during the move due to their lack of properly packing and caring for my items during the move from ** to **. I will never use their services again and I highly suggest that no one does. They will rip you off with their prices, not communicate effectively once they have received their first payment and have no concern for their customers. They only care about getting as much money as they can out of you and they will not take care of your items once they are on their truck!! Beware of their shady business practices because I am certain they are not abiding by all of the consumer laws!

Do not hire. They breached contract bc they never provided insurance and workers comp forms to enter my building and deliver furniture and boxes. Had to hire someone else to get stuff off the truck. They hired a 13 year old boy (who may have been *** trafficked) to come with the driver who showed up in unmarked truck to my apt building. They also left some of my belongings at another customers home in another state and that guy was nice enough to call me as my stuff was clearly marked. They also damaged my furniture. They have violated state and fed laws not having insurance for workers and are hiring kids. May be trafficking ring. Have called local state authorities and given statement. Stay away from this company

The review I'm posting I'm copying from another review on this site (**********) to immediately WARN YOU until I can write my review. FURNITURE STOLEN & what did arrive severely DAMAGED.DO NOT USE THEM!!! THEY ARE NOTHING BUT SCAMMERS AND THE ENTIRE EXPERIENCE IS MISERABLE. I want my money back for the extra charges. I was quoted at **** and ended up paying *****! They need to be stopped immediately!

They were fantastic. We moved a very difficult large antique wall unit which was no problem for them at all. They took absolute care in the whole process, worked fast, efficiently, were friendly and overall great guys. The value for money was amazing and I wouldn't hesitate in reccommending them to everyone I know.

"The negative: Not the cheapest, but worth every *****.The possitive:Arrived on time, provided an accurate estimate, completed the move in less time than estimated and nothing got damaged, Honestly, one of a kind! Rare in a city where customer service and care is hard to find. 10 out 10. Will definitely be calling Front Line Moving for my next moves. Big or small."

First time Ive hired this company & would certainly book them again. I would not hesitate to recommend them to others. Polite, Efficient & punctual. My apartment is quite small & they chose to build it in my driveway using moving pads to protect it. Good Thinking.