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ComplaintsforWine by Lamborghini Imported by USA Wine and Spiri
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I ordered bottles of wine that arrived broken. I let the merchant & shipping company know. I didn't hear back for a few weeks. I was upset that I had paid for expense bottles of broken wine. The shipping company advised me to dispose of the broken glass. They said that the merchant would be reaching out to resolve the issue and refund the money that I lost. I messaged a few times before finally hearing back. I also contacted my bank for a chargeback. Lambourghini & USA Wine & Spirits, Inc. threatened to put a collection under my name and a lien. I was furious about hearing about their threats and asked them to forward the information so that I could forward it to my attorney. The customer service rep that I dealt with is Lana M., Customer Success at Wine by Lamborghini. ***************************************************** I told them that I would not be financially responsible for a broken order. Extreme poor customer service on their behalf. I would never treat a client this way
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.