Business ProfileforAlpha Structural, Inc.

I contracted Alpha Structural to do a partial foundation replacement and of my hillside property in LA. Overall, I was extremely disappointed in their level of service and communication. I felt comfortable with the lead contact, Aaron, when he explained the care and detail the company applied to their work. They pointed out that plumbing had to be moved and recommended Hector ***** Construction with whom they would coordinate on the project. During the first part of the job, they would notify me only the day before or sometimes the morning of that they would shut off the water and/or electricity to the property in order to do their work. This proved a severe inconvenience that could have been handled better with planning and communication on their part. When the excavation began, they ripped the sewer line, causing damage and cleanup fees to be added to the budget. LA Housing then shut down the project for a few weeks because no permits had been pulled for the plumbing work, causing me to have to be in touch with the city weekly in order to coordinate inspectors' visits. Halfway through the work, the doors in the house became inoperable. Interior doors would not close and exterior doors were hard to budge or stuck shut altogether. I notified them of this safety issue, to which they said they would respond to, but took weeks of reminding before they did anything about it. Their foundation work caused over **** damage to the interior of the building including a total floor replacement. I told them my concerns and they said they would "work with me" to find a solution. When I asked repeatedly about how we could agree on payment, they told me they were not responsible for damage to the property. This was an element in the contract that when I asked about at the beginning was downplayed. If I had any idea they would cause such extensive structural damage and not pay for it, I would never have hired them. They will fix your foundation, but at great cost and inconvenience.