ComplaintsforBaidu Usa
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Complaint Details
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Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My Baidu Netdisk account (username: *****************) was closed today ********* with no prior notification or apparent reasons while I have super membership until end of ***** I would like to request a full refund or reinstatement of my Baidu Netdisk account and super membership ASAP and explanation why this was closed in error.Business response
02/15/2022
Business Response /* (1000, 5, 2022/01/31) */ Hello, Thank you for reaching out to Baidu USA. We are a research institute and do not provide any product to the public. We recommend you seek for the help through ***** or directly from the entity providing the service for customer service. Thank you.Initial Complaint
09/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Baidu offers their cloud storage for end users to store their information and data. They ask for a cell phone number to be linked to their account for any security request. I paid them years of fees for using the service. They offer a unlink service to change my phone number. The problem is I no longer has that phone number anymore so i can not receive their text message on that phone to get a verification code. So I contact their customer support. Support told me to use in app function to retrieve the account however, every time i tried to use that function it would tell me "system error and try again later". This issue has been going on for many months now and there is no way to connect with a real human from baidu to resolve this issue.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.