Business ProfileforBuilders Co

***** dispute for original claim C 20240429-1319 Dated 5/2/24 Purchase from H3233**34323231323631H Original Purchase date 4/11/2024 A dispute was opened on 5/2/24 with *****, regarding this purchase, we contacted the merchant via email and by phone requesting a ship date. The original ship date was to be 3 weeks from the order.We cancelled the order via email and phone calls and did not receive any return calls or messaging. On May 6, the merchant emailed us to drop the dispute, the exact request as follows:We have been notified by your bank regarding the dispute opened for your recent order.We understand that concerns may have arisen, prompting this action.We kindly request your consideration in dropping the dispute. It&#**;s important to note that refunds are typically held until a dispute is addressed and resolved, causing delays for both parties involved.Your cooperation in this matter would greatly assist in expediting the resolution process.Should you have any questions or require further assistance, please don't hesitate to reach out. To expedite the resolution process, we kindly request that you contact your bank to drop the dispute. Once the dispute has been withdrawn, please provide us with the confirmation paperwork from your bank indicating that the dispute has been closed.Based on all the information we have read about the merchant, we did not feel comfortable dropping the dispute, as we felt we would never have recourse against this merchant.On 6/4/24, ***** rebilled our account for the original purchase based on the merchants comments. It has now been 58 days since the purchase was made, we have received no information from the Merchant.How convenient for the merchant to push the H3335363837323432**36H date out to a point that any disputed claims can not be made after 6o days.This merchant has a scam site, and ***** is now refusing to stand up for us.