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Find a Location

Aliexpress has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aliexpress

      525 Almanor Ave Fl 4 Sunnyvale, CA 94085-3542

    Business ProfileforAliexpress

    Internet Services

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 260 Customer Reviews

    Customer Complaints

    906 complaints closed in last 3 years

    342 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    525 Almanor Ave Fl 4, Sunnyvale, CA 94085-3542
    BBB File Opened:
    12/6/2006
    Years in Business:
    25
    Business Started:
    1/1/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Alibaba.com US LLC
    • Aliexpress.com
    Business Management
    • Rocky L Chien, Customer Care
    Contact Information

    Principal

    • Rocky L Chien, Customer Care

    Customer Contact

    • Rocky L Chien, Customer Care
    Additional Contact Information

    Fax Numbers

    • (408) 748-1218
      Primary Fax
    • (408) 748-1200
      Other Fax

    Customer Complaints

    1,239 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I ordered a ****** coffee maker for $****** through Aliexpress on June 3,2024.My PayPal account was charged on that date.Aliexpress said it would be delivered by 6/12. When it had not arrived by 6/13, I inquired as to its whereabouts. One response was that the order had beenfrozen due to non payment, and they wanted me to pay again (fortunately I did not do that).Another response was that it had ALREADY been delivered on 6/5/24 a mere 2 days after it was ordered and,I believe, from **********!!At that point I submitted a claim to PayPal which had charged my account on 6/3 for $ ****** Yesterday PayPal notified me it had denied my claim saying they had tracking information that the item had been delivered!!I have not seen that paperwork and I think its fraudulent.I live on a private road and had been at home all day on the 6/5/24. I remember the day well, as it was my sons birthday. Additionally, I have never had anything taken from my porch or from anywhere on my property in the 24 years Ive lived at this address. Like most people nowadays I receive orders from other companies almost daily and have never had a problem.Contacting both Aliexpress and Paypal has been impossible, fruitless and frustrating I really believe the item was never sent, that the tracking information is fraudulent, that Aliexpress would have taken another $****** payment from me, and that PayPal is either complicit with Aliexpress or just turning a blind eye to this scam because it the easy way.

    Customer Reviews

    260 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bradley G

    1 star

    07/22/2024

    This is happening to me 3 times now. I purchase a high-end item and then they can't deliver it to me so they make you cancel your order. So now your out your money and have to wait forever to receive your refund!

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