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            Business ProfileDrChrono EHR

            Apps

            Contact Information

            328 Gibraltar Dr

            Sunnyvale, CA 94089-1326

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            Visit Website
            (844) 569-8628

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            8 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            328 Gibraltar Dr, Sunnyvale, CA 94089-1326
            BBB File Opened:
            11/8/2016
            Years in Business:
            13
            Business Started:
            6/2/2011
            Business Incorporated:
            6/2/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • DrChrono, Inc
            Business Management
            • Mr. Michael Nusimow, CEO
            • Ms. Angie Morales, Digital Marketing Specialist
            Contact Information

            Principal

            • Mr. Michael Nusimow, CEO

            Customer Contact

            • Mr. Michael Nusimow, CEO
            • Mr. Daniel Kivatinos, COO
            • Ms. Angie Morales, Digital Marketing Specialist
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/03/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            Dr Chronos has shut off my access to my EHR after I had already paid my bill. I paid my bill on 5/30/24 and they shut off my access that afternoon. I emailed them twice on 5/31/24 about needing my access as I cannot run my business without being able to use my EHR. They responded that they were forwarding my email to a different department and I have not heard anything since. I have gone 4 days now without being able to do anything as far as patient charting, submitting claims, etc. If I am not able to submit insurance claims, as I have been prevented from doing, I am not able to pay the necessary bills to continue to run my business. I would like my access returned as I am in a contract with them until 10/2024 and because I have paid my bill. I would also like the 4 days that I have been unable to use the system adjusted. I will also likely have to close tomorrow for the day if I do not have access.
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            Read 21 More Complaints

            Customer Reviews

            6 Customer Reviews

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            Most Recent Customer Review

            Carrie W

            05/14/2024

            This is a very uncomprehensive EMR. They have left our office out to dry with the Change Cyber Attack. They waited weeks to implement a new clearing house, which in itself takes weeks and weeks. They have their software data configured to block sending 835p to insurance companies and refuse to make the software adjustments to be able to send claims. We have had zero income for 13 weeks. They then charge their monthly fee and threatened suspending the service yet have done nothing to help receive payment. Theres zero customer service. You open a ticket and no one answers or if they do they just say they will escalate to the right department. This situation has been so stressful and they have done nothing to help. I warn against this company.
            Read 5 More Customer Reviews

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            BBB of Los Angeles & Silicon Valley

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