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ComplaintsforWater Guru
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I can't say anything bad about their customer service, but the product is just not worth the price. It is not built to last being in chlorinated water everyday for years. I bought the Waterguru sense about 1.5 years ago, after about 8 months it stopped giving me daily mesurements and would not do a manual measurement either. I contacted support and they told me that the sensor had gone bad and sent me a new one. Now another 8 months has gone by and it has stopped working again. I can kinda get it to measure the chemicals if I pull the batteries out and put them back in (I have tried new batteries) or sometimes I need to remove the testing cartridge and put it back. That will sometimes make it work for a day or 2 then I have to do it again. The main thing it does now is the app says that it can't contact the device and if I walk out close to the device and tell it to search for a wifi, I get a wifi error. Sometimes if I reseat the batteries and cartridge it will see the wifi and connect, then all is fine for a couple days. I really don't feel like having them send me a new one every 8 months, until they decide they won't do it anymore, its just not built to last.Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought the WaterGuru sense after receiving it in April it had a round cover for a square hole. After having a difficult time with the rep ******* in returning it to them. He finally sent an email pith a pickup and return it was sent back with a tracking number. I tracked the package it arrive and when they were called they said they received it. I never received the refund so I disputed it with my credit card company ************ They sent them the order and delivery receipt to my house without the return showing. I lost the case because of it. I contacted them they said they would send my refund once there financial people were able to see it was paid for. Its over a month now and all I get is excuse after excuse about the refund. ***********************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.