ComplaintsforWater Guru
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I can't say anything bad about their customer service, but the product is just not worth the price. It is not built to last being in chlorinated water everyday for years. I bought the Waterguru sense about 1.5 years ago, after about 8 months it stopped giving me daily mesurements and would not do a manual measurement either. I contacted support and they told me that the sensor had gone bad and sent me a new one. Now another 8 months has gone by and it has stopped working again. I can kinda get it to measure the chemicals if I pull the batteries out and put them back in (I have tried new batteries) or sometimes I need to remove the testing cartridge and put it back. That will sometimes make it work for a day or 2 then I have to do it again. The main thing it does now is the app says that it can't contact the device and if I walk out close to the device and tell it to search for a wifi, I get a wifi error. Sometimes if I reseat the batteries and cartridge it will see the wifi and connect, then all is fine for a couple days. I really don't feel like having them send me a new one every 8 months, until they decide they won't do it anymore, its just not built to last.Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought the WaterGuru sense after receiving it in April it had a round cover for a square hole. After having a difficult time with the rep ******* in returning it to them. He finally sent an email pith a pickup and return it was sent back with a tracking number. I tracked the package it arrive and when they were called they said they received it. I never received the refund so I disputed it with my credit card company ************ They sent them the order and delivery receipt to my house without the return showing. I lost the case because of it. I contacted them they said they would send my refund once there financial people were able to see it was paid for. Its over a month now and all I get is excuse after excuse about the refund. ***********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.