Business ProfileforMurphy Avenue Pet Clinic

VERY PREJUDICE, DISRESPECTFUL, RUDE and, not apologetic at all, bad customer service accross the board, yelling at me while other clients can hear, and I had to raise my voice but finally left after I realized they were causing me anxiety and wasting my time. Dr. Sawyer amd the receptionist are rude. They all need to be replaced with customer service oriented people. I was running late to my 8AM appointment and was told over the phone, "if you can make it in 10 minutes we will see you. I made it by 8:12 AM due to the railroad track coming from Downtown Sunnyvale. We went to the front desk but my puppy accidentally peed so the front desk lady proceeded to clean up the accident but did mention we would still be seen just in between appointments. Aother couple just came in for their appointment at 8:15AM. While another front desk lady just sat there not helping, theirs names were Olivia and Michelle. I noticed that the other receptionist gave paperwork to the 8:15 appointment so I asked if I needed paperwork as well. The receptionist cleaning the accident said yes, after she's done cleaning the accident. 8:15 Mochi was being cared for and we were still waiting so I asked how many doctors were available. They said 1 but I haven't seen 1 yet, only the 2 technicians helping Mochi. They were talking about pooh samples so I told them I was gonna step out to get fecal sample while we waited on the doctor and if they can have the paperwork ready since the doctor hasn't came put to see us yet or even put in a room or given any paperwork to get started. I came back asked if the doctor was ready yet and they finally had the paperwork on the front desk. While I was filling out my paperwork the doctor finally came out to tell me. That we had only 5 minutes left for our appointment and i would have to reschedule and I would not be reimbursed for my $85 plus we had to reschedule. I explained what happened, he didn't care and was focused on not seeing us for our appointment and t