ComplaintsforCrest Apartments
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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Recieved a bill from a collection agency stating that i owed *** dollars. called the crest apartment spoke to the manager and she gave me the phone number to the main office (XXX-XXX-XXXX) spoke to the collection agency were they are stating that i did not give a 30 days notice and i did not pay my full rent at the time. i have advised that i have proof that i did pay my rent i have my receipts for my personal checks the person helping told me he cant do anything since already in collection and that i needs to contact who had my collection account and he hanged up on me.Business response
10/25/2022
Business Response /* (1000, 5, 2022/10/14) */ Contact Name and Title: ***** ***** *********** Contact Phone: XXX-XXX-XXXX ******* Contact Email: ****************************** Good day, hello, hope you're doing well, Please note Ms. ****** **** and Mr. **** ******* were ********** at the Crest Apts. They gave an intent notice to vacate on ******** and had moved out ********* ***** our Accounting had on the Move Out Inspection Report mentioned the Delinquency Rent charges and Insufficient Notice Charges as per the Lease Contract. Also, Basic Charges were levied and are payable as per the Lease Contract. So, the Bill from *** - Collection Agency stating that they owe $ ****** to the Crest Apartment is absolutely correct. They need to contact *** - The collection agency over the phone or email to their office and speak for the rent balance since they're in Collection and need to contact the agency for the said account. Thank you and regards, ***** ***** Collection Agent Direct Phone - (XXX) XXX-XXXX ***** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.