ComplaintsforPlatinum Micro, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Oct 13, 2021 at 12:20 am, I bought a refurbished ASrock H110 PRO BTC+ crypto mining motherboard. I purchased the card off Ebay. On eBay the ad plainly promises working condition due to being refurbished. Due to it not working after many attempts to get it up and going; I returned the motherboard Mon, Oct 18, 2021 back to Platinum Micro Inc., ***************************************** CA XXXXX-XXXX I sent a message this morning asking for my as yet unpaid refund of $ 466.37 becuase the Motherboard was returned and they were in possession of it. They replied saying they refused to issue a refund due to damages to the motherboard! I DID NOT damage the motherboard at anytime, and it was well packed against damages in return shipping. I'm so ****** I'm beyond words. They are obviously trying to steal from an individual. They feel I won't fight, nor file criminal theft charges because I am 1500 miles away in Arkansas, while they are in California. If they want to avoid a plethora of legal charges, I can and will file all applicable. The only way to prevent this is giving me my FULL REFUND credited back to my purchase card immediately. I will allow 5 business days for the refund to post. I will accept NOTHING LESS than a total refund. This ****** refurbished motherboard bought off Ebay, has NEVER worked at any time in my possession. I expected it to work as well as a new one, as their ad states. I ended up receiving a non-working piece of electronic ****. They are trying to steal my $466.37 I paid from my debit card. I won't allow it. Resolve this for me BBB. I am after what is legally mine. I want my $466.37 because they have their motherboard back and it didn't workl! I do not owe them anything, nor will I accept anything less than a full refund, or I will file legal charges. I will also notify my Bank this charge is invalid/illegal. It was a charge made without my authorization, so they will receive a chargeback if I am not refunded. ***** **** *****Business response
10/28/2021
Business Response /* (1000, 5, 2021/10/27) */ To Whom it may concern. Refund has been provided and resolved. Please see attached. Consumer Response /* (2000, 7, 2021/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was refunded, with much unneeded hassle.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.