ComplaintsforMoving Logistic Inc.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My family has unfortunately also been scammed by this predatory company. We paid for **** cubic feet per our original contract. They showed up, late, in a 26 ft box truck, which has the capacity of **** cubic feet. After about two third of the truck was full, the ******* stated we were at our contract and would need to add more. Somehow he came up with an additional 570 cubic feet at an increased rate, resulting in an additional $3700. Paid the additional required amount that day. I knew they were wrong, but we needed our stuff delivered to our new home and they were going to take the two thirds they put in there, basically holding us hostage. After I cut the check, they proceeded to fill the rest of the truck, leaving parts of bed frames and other important furniture, which I still have to store in CA and eventually get over to our new home. I had to order new beds because I know the frames will not arrive with their pieces. Not to mention the amount of trash in Gatorade bottles and candy wrappers they left behind for me to clean. Two days out from delivery and we get contacted, we owe an additional $1500, the ******* made a mistake. Its a broker fee which I contacted the broker, and we have already paid that up front and no additional fees are due. As well as the driver threatening the truck not fitting and needed to rent shuttle trucks, on our dime of course. All the familiar playbook if you read these complaints. The Yelp review on their website isnt even real, only negative reviews there too. Sounds like Ill be lucky to get any of my stuff, they is actually the entire piece of furniture, in the same condition it left. I am again held hostage by this company demanding money, or else! Complete predatory and fraudulent company who has flat out lied and stolen from who knows how many people.

  Business response

  10/26/2023

  Our office has called you in regards to ** taking care of the $1,500.00. We informed you that because it was our company mistake we will pay the $1,500.00 that was not added in the contract.  You have already been informed that you will not be paying that $1,500.00 fee.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place is scam. Ruined over $10,000 worth of my stuff will not answer my phone call will not give me any information to get reimbursed stay far far away. This is the worst company Ive ever had to deal with in my whole life cannot wait for my lawyer to get a hold of them, and hopefully put them on a business.

  Business response

  10/05/2023

  We as a company have sent you the link to the claims so you can make your claim and you also signed the contract stating that if there were any damages you would get reimbursed through claims .60 cents per pound.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hired this company initially impressed with the price givin to me by the contractor, the movers came extremely late and upped the initial price of 2000$ to 4000$ because of extra boxes after I accurately gave them what I was moving then we were able to come to somewhat of a fair agreement after I explained to them how the asking price was dramatically different then what initially was agreed upon, the deliverers were 2 days late and refused to answer my calls until I got in contact with there dispatcher , all of my boxes were damaged and torn and a few were even wet, a lot of glass items were broken even after I took extra precautions packing 2 of our larger boxes were missing as well as a furniture item and I havent been able to contact anyone its been 2 months since my delivery and I have yet to get any reply from anyone regarding anything

  Business response

  09/20/2023

  CUSTOMER ***************************** JOB#********

  IN REGARDS TO THIS CUSTOMER ***************************** WHEN WE DID THIS CUSTOMERS PICK UP FOR HIS MOVE CUSTOMER DIDN'T HAVE 50% OF THE PICK UP PAYMENT THAT IS REQUIRED HE ONLY HAD $500 AT PICK UP AND WE STILL HAD TO WAIT FOR THEM TO PAY THE REST OF THE PICK UP PAYMENT TO BE PAID OFF WE COULDN'T DELIVER CUSTOMER BECAUSE HE SAID HE DIDN'T HAVE THE PAYMENT FOR DELIVERY WE GAVE HIM APPROXIMATELY 3-4 MONTHS OF FREE STORAGE UNTIL HE WAS ABLE TO PUT THE DELIVERY PAYMENT TOGETHER BECAUSE CUSTOMER SAID HE WAS GOING THRU A FINANCIAL HARDSHIP. WHEN HE BOOKED FOR THE MOVE HE KNEW HE ONLY HAD 30 DAYS OF FREE ********** AS A COMPANY WE TRIED OUR BEST TO HELP THIS CUSTOMER OUT. 

  Customer response

  09/21/2023

   
  Complaint: 20588598
  
  I am rejecting this response because: although the extension is greatly appreciated, especially due to miscommunication of the original price of service. It doesnt explain why my goods were mishandled in the way they were , in the pictures I provided majority if not all items had some type of damage to the boxes they came in, they were either so badly damaged or wet they had to be tapped to stay closed or in the worst cases they also had been in bags 
  
  Sincerely,
  
  *****************************

  Business response

  10/05/2023

  Your price was increased due to your cubic feet increasing and as far as your items we are not responsible for any broken or damaged items that were PBO (packed by owner) that is stated in our contract that you signed.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On August 12, 2023 Trident Movers was hired for a move from ******** to *****. We were given an original contract for a cost of $3700. Had to pay a deposit of $1400, and a few days later they collected another $1500 as another down payment and price increased to over $6K, But we were told that the money would be put toward the $6000 and some would be returned if there was overpayment. We realized that Trident is a broker, (which was never disclosed) not the movers. Moving Logistics, which created a new agreement after they loaded the truck demanded $5K, When asked if they could unload the stuff & cancel the move, they said no and would drive off with our stuff. They said the move would be paid in full. At this point, we paid close to $9k for a 16-hour move from ********, ********, to *******, *****. They were supposed to dispatch the truck on Tuesday, Aug 29th, after many phone calls, they said they had 21 days to deliver. At one point during delivery, **** called & said they needed more money, which we reported to Moving Logistics; they claimed it wasnt them calling yet the person had all our information. A week later, upon arrival in *****, they would not unload the truck unless we paid another $3511. I did call the local cops, but they claimed they couldnt do anything. There is no way these two companies should be allowed to be in business; they lied to us & denied things they previously promised. The owner told me hed lower the contact price because I paid over $5,000 up front along with a $2900 deposit, with the understanding that this would cover the move, but it did not. $12K later, we received the items, many damaged or broken, the movers were rude. They left boxes on the sidewalk, got in the truck, and left while we were in the house, so we arent even sure if they unloaded everything. Seeing as we were scammed for over $12k for a 16-hour move, I hope we can recoup some, if not all, of my money. Pictures show all the contracts and damage!

  Business response

  10/05/2023

  You have advised our company that you have legal representation please have your legal representation give us a call.

  Customer response

  10/05/2023

   Complaint: 20577902
  
  I am rejecting this response because: Funny because they never answer their phone or return phone calls and threatened us that their lawyers were handling the dispute!  This company is an internet scam and fraud and should be put out of business!   They literally held our belongings hostage unless we paid by money order or cash!  The last attachment says it all their boss ************************* told the drivers  to put stuff down on ground while it was raining and leave!  We never received a receipt of payment!  >$12K later  and damaged items and that is his response have your lawyer call mine! Notice also all correspondence between drivers had to be goggle translated because none spoke English so we couldnt communicate! Typical scammer!  Also reviews say it all! 

  
  

  Business response

  10/06/2023

  We have been advised by our legal counsel to not give any details. You have informed us of your legal counsel please have them give us a call. Thank you.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I planned a move from ****** to ********, ** through Beacon Moving and Moving Logistic was assigned as my mover. The problems began when they arrived to pick up my things for the move. I had been informed by Beacon that I could have up to a certain amount of cubic feet at the charge they quoted me. When they arrived they charged me for the number of boxes I had over the amount I estimated even though it was less than the cubic feet I was allowed. They also informed me that they would charge me for having to carry the boxes more than 50 feet (they carried them 60 feet). I felt like I had no choice and paid them the amount they were asking and did not plan on complaining about it. Over a month later when my things arrived in ********, I was missing a clothing rack, a lamp and my tv was broken. I tried countless times to get in touch with them and finally when I threatened to notify the BBB I got a response from them. They promised to correct the issue. This was over a month ago and they stopped replying to my emails and texts. I simply want my tv, lamp and clothing rack replaced.

  Business response

  10/18/2023

  I am sorry for the experience you have had with our company. We have a new management and we are willing to settle this as soon as possible. One of our staff members will be giving you a call in regards  to your damaged TV.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used the company for a move between ****** ******** and ******* *******. They picked up my items from ****** on time and disassembled and wrapped my larger furniture. It was a team of two people. I was told by then my items would be drive to ******* right after they do an additional pick up. My items in fact were placed in a storage units for 2 weeks and did not get sent to the new unit immediately. Almost all attempts to contact the company failed. They pick up there phone 1 out of every 15 phone calls. Eventually a driver called me and told me he he would be at my new place. Unfortunately the person who called me was not the driver but a translator for the driver who spoke very little English. ****** then follow the agreed upon pricing guid regarding long carry and additional flights of steps they tried to ***** me for 600 dollars extra. When I refused they threatened to leave. We eventually agreed upon an additional 200 dollars for the extra walk and steps. After paying I realized there was only one delivery person. He was not able to carry any of my furniture by himself and I had to help him move everything into my apartment. I paid for a full service move for all my my items. After assisting my delivery person with my furniture, rather then reassemble it, they left. I am missing countless hardware from all disassembled furniture. The company will not respond to any form of communication.

  Business response

  06/07/2023

  Hello, Good afternoon my name is ****** from Moving Logistic **** we have spoken a few times, I do want to sincerely apologize for your experience. I do want to let you know Moving Logistic *** is willing to work with you and find a settlement. 

  I do understand that your move wasn't as successful as we wished it to be, however we do want to start taking the right steps forward to find a solution for your case. the office will be contacting you soon to give you, more details in regards to your settlement. we had trusted a carrier company to move your goods and have them delivery to you, Moving Logistic *** does want to apologize on our behalf for the unprofessional crew member and experience you've had with them. please keep a lookout for a call from the office to break down the amounts that was charged to have a better understanding and overlook your paperwork, in regards to your missing goods, I will send you a claims link to start the process with claims department. we do again apologize for your experience 

  thank you 

  Customer response

  06/26/2023

  I used the company for a move between ****** ******** and ******* *******. They picked up my items from ****** on time and disassembled and wrapped my larger furniture. It was a team of two people. I was told by then my items would be drive to ******* right after they do an additional pick up. My items in fact were placed in a storage units for 2 weeks and did not get sent to the new unit immediately. Almost all attempts to contact the company failed. They pick up there phone 1 out of every 15 phone calls. Eventually a driver called me and told me he he would be at my new place. Unfortunately the person who called me was not the driver but a translator for the driver who spoke very little English. ****** then follow the agreed upon pricing guid regarding long carry and additional flights of steps they tried to ***** me for 600 dollars extra. When I refused they threatened to leave. We eventually agreed upon an additional 200 dollars for the extra walk and steps. After paying I realized there was only one delivery person. He was not able to carry any of my furniture by himself and I had to help him move everything into my apartment. I paid for a full service move for all my my items. After assisting my delivery person with my furniture, rather then reassemble it, they left. I am missing countless hardware from all disassembled furniture. The company will not respond to any form of communication. The company responded on the BBB telling me they would reach out to resolve the issue they did not. I have over **** dollars in damages and the insurance offered to give me 60 dollars.

  Business response

  10/18/2023

  Once again I am sorry for the experience you've had, but as for your damaged items you did not purchase full coverage insurance we have a signed contract were you signed that states that if there are any loss or damaged items our claims will pay only .60 cents per pound.  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 6th 2023,I hired what ended up being a broker company who hired this company to transport my stuff from *********** to ****. Although the brokers lied and said it was 10 business days to arrive, the problem with this company began when they too started lying and being unprofessional. " customer service representative" said my stuff were loaded 3/8 and it would be 10 to 21 business days from pick up, it turned out today 19th business day that the " supervisor" said it is by law he has 30 days to deliver my goods, that they were just loaded last week and were on route. Meaning my stuff were in I am not sure where for over 3 weeks, and screaming at me said he was not going to waste his time discussing anything any more my stuff will get delivered. This is just a brief complain of everything this company and the broker has done to my family and I. The representatives only answered calls when I called from someone else number no when I called. When they answered all they said was your stuff is in route and no other update. Not to mentioned they left some of my belongings. I paid to be delivered, in all serious companies like this cannot continue to be allowed to do business period. How are they allowed to call them self a business and be no where near a professional business. I was NOW told by supervisor it can e u to 30 days and to read my contract with them. I already know how these people operate, my stuff will not make it to my family and I.

  Business response

  04/18/2023

  DEAR ****, K ****
  I AM SORRY TO HEAR ABOUT YOUR EXPERIENCE YOUVE HAD, I KNOW IT WAS HARD
  TO ENDURE.
  WHEN WE SPOKE ON 3/22 YOU HAD EXPLAINED THAT VANGUARD HAD ASSURED
  YOUR DELIVERY WITHIN 10 DAYS TO ARRIVE, WE THEN EXPLAINED THE ACTUAL
  PROCESS OF OUR DELIVERY PROCESS AND HOW LONG IT WILL TAKE TO CLEAR THE
  MISINFORMATION, WE DID APOLOGIZE FOR THE BROKERS WITH WHOM YOU FIRST
  INITIATED THE CONTRACT WITH FOR NOT DISCLOSING THE ACTUAL PROCESS NOR
  THE FACT THAT WE ARE CONTRACTED BY THEM. WHEN CUSTOMER SERVICE SPOKE
  ON THE ***** WE ALSO STATED THE PROCESS AND APOLOGIZED FOR THE
  MISINFORMATION THEY HAD GIVEN YOU ABOUT THE DELIVERY DATE, YOUVE
  REQUESTED THAT WE WOULD RUSH YOUR DELIVERY AND CUSTOMER SERVICE
  EXPLAINED THAT BECAUSE YOU ARE UNDER ECONOMIC SERVICE WE HAVE TO BE
  RESPECTFUL OF THE OTHER CLIENTS THAT ARE ALSO WAITING FOR THEIR DELIVERY,
  WITH ALL RESPECT YOU WERE ALSO INFORMED OF OUR EXPEDITING SERVICE FOR
  WHICH YOU DIDN'T WANT TO PAY, HOWEVER, BECAUSE YOU WERE MISINFORMED BY
  THE BROKERS IN REGARDS TO THE DELIVERY PROCESS WE WOULD DO WHAT WE
  COULD TO RUSH THE SERVICE AND INFORM OUR DISPATCH BUT ALSO STATED WE
  DONT WANT TO PROMISE ANY DATES FOR ANY UPCOMING REASON THAT CAN
  OCCUR, IN REGARDS TO THIS, AS WELL AS KEEPING YOU UPDATED AS MUCH AS WE
  CAN IN REGARDS TO YOUR GOODS, FOR WHICH WE CAN ONLY DO SO MUCH,
  HOWEVER WE WERE WILLING TO HELP.
  IN REGARDS TO THE ***** CALLS, WE HAVE ANSWERED AND GAVE THE SAME
  UPDATE BECAUSE WE CANNOT RUSH ONE CLIENT BECAUSE THEY ASK TOO AND
  PLACE BEHIND OUR OTHER CLIENTS WHO ARE ALSO WAITING AND SOME WHO DID
  PAY FOR EXPEDITING DELIVERY. WE HAD ASKED TO PLEASE BE PATIENT AND BARE
  WITH US BECAUSE OUR CARRIERS COULD ONLY DO SO MUCH DELIVERING OTHER
  DELIVERIES HEADING TOWARDS YOU. WHEN WE SPOKE YOUR CALLER ID CAME UP
  AS MAYBE: ***************** SO WE KNEW IT WAS YOU CALLING FOR AN UPDATE, YOU HAD
  STATED DURING THE CALL YOU WERE UPSET AND STATED YOU RECORDING THE
  CALL BY A 3 WAY CALL WITH YOUR FRIEND ON THE LINE AS WELL, FOR WHICH WE
  TOO RECORD FOR PROTECTION OF US AND TRAINING PURPOSE, WE COULDN'T
  CONTINUE FORWARD WITH THE CALL BECAUSE THE SITUATION HAD ESCALATED,
  FOR WHICH WE UNDERSTAND YOU WERE UPSET YOU WERE IN YOUR RIGHT BUT WE
  DID TRY OUR VERY BEST TO AVOID A SITUATION AND DISPUTE LIKE THIS. WE HAD
  EXPLAINED MULTIPLE ****S WERE WE STATED THAT WE ARE TRYING OUR BEST TO
  RUSH YOUR DELIVERY WITHIN THE **** FRAME FOR WHICH IT WASN'T GOING TO
  PASS WHICH ALSO STATED IN THE CONTRACT THAT YOUVE SIGNED.
  WITH ALL DUE RESPECT, YOU WERE IN YOUR RIGHT TO CANCEL WITH US IF YOU
  WERE UNHAPPY WITH OUR SERVICE WHEN CUSTOMER SERVICE FIRST INITIATED THE
  DELIVERY PROCESS AND CLEARED THE MISINFORMATION THEY HAD GIVEN YOU,
  FOR WHICH WE DO SUGGEST YOU GIVE THEM A CALL AND SPEAK WITH A
  REPRESENTATIVE IN REGARDS TO THAT TO HAVE THAT CLEARED WITH THEM AS
  WELL.

• Initial Complaint

  11/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  First, the driver came alone 4 hours late & took 2 days to load the truck. He wanted to charge us $3,000 more because it "took more room than they estimated" though we told them exactly what we had. We had to get rid of most of our furniture in 12 hours. I asked for a copy of the 1 paper contract he had, he told me I need to take a picture of it on my phone. He told us we wouldn't get our stuff for 5-21 business days after we were told our stuff would be coming with us. We continued to call their office for eta for our stuff & their response was "it has not been 5 business days." When our stuff came, they wanted to charge us to move our things into a smaller truck due to their lack of planning for they had our address for months. I had to fight to not pay. The movers showed up & measured the distance from where they decided to park to our door & charged us more! The little furniture we had left was broken or destroyed. Most of our boxes and totes were crushed. I asked again for a copy & was told again to take a picture of it. I called the president & he said he would get me a copy first thing Monday morning. Over a week later, I got nothing. We attempted to put in a claim with them for reimbursement on our destroyed belongings, but they wanted a copy of the contract. My wife & I called the office & they said they would email it to us by the end of business day. Still got nothing. We called again & they said they didn't have a copy & it would take a week to get that ONE PAPER COPY from the drivers from 3 WEEKS AGO. I contacted the president once again & he denied telling me he would get me a copy. I told him the date & time of when we spoke & I had witnesses. I asked him if they are screwing us over the money they need to reimburse us if they don't get the contract from the drivers. His response was that he would call me this afternoon. Didn't get a call. I contacted him. He said he forgot was in a meeting & he would call after. 3 hours later still no word.

  Business response

  12/14/2022

  Business Response /* (1000, 5, 2022/11/28) */ HELLO*************************, WE DO APOLOGIZE FOR THE EXPERIENCE YOU HAD. I KNOW MOVING IS ONE OF THE MOST STRESSFUL THINGS TO ENDURE BUT FROM THE BEGINNING OF YOUR MOVE, WE DO BELIEVE THIS WHOLE MISCOMMUNICATION STARTED WITH YOUR AGENT, YOU ALSO MENTIONED TO US THAT YOU DIDN'T WANT US TO WORK WITH YOUR AGENCY ANYMORE BECAUSE OF THE MISCOMMUNICATION AND THE INACCURACY THEY PROVIDED YOU WITH. SINCE THE DAY THAT YOUR GOODS GOT PICKED UP YOU STATED YOU WERE PLEASED & HAPPY WITH OUR SERVICES AND YOUR MOVE. MY DRIVER AND CUSTOMER SERVICE DEPARTMENT HAD COMMUNICATION WITH YOU, INFORMING YOU THAT THE DAY YOU ARE READY TO RECEIVE YOUR GOODS WE HAVE UP TO 7-21 BUSINESS DAYS NOT INCLUDING HOLIDAYS OR WEEKENDS, WHICH IS STATED ON THE CONTRACT ( SECTION E & D ) YOU'VE SIGNED. YOU'VE BEEN INFORMED BY WHICH YOU SAID AND QUOTE "YES, THANK YOU" AND EVEN WANTING THE SAME DRIVER CONTINUING YOUR MOVE. MOVING FORWARD YOUR DRIVER WAS REQUIRED TO GET A SHUTTLE DUE TO THE ENTRANCE OF YOUR HOUSE, WHICH AGAIN IT'S ALSO STATED UNDER (SECTION E & D ) OF THE CONTRACT FOR AN 18 WHEELER TRUCK ACCESS, YOU HAVE ACKNOWLEDGE AND SIGNED YOU'LL BE RESPONSIBLE FOR PAYING A SHUTTLE FEE FOR WHICH YOU DID NOT FULFILL, INSTEAD THE PRESIDENT HAD ZELLED YOU $200 DOLLARS FOR THE FEE AND YOU HAD ADDED $150 WHICH WE'RE NOT ALLOWED TO DO SO, ALSO HE TRIED TO FIND A SOLUTION DURING THE DISPUTE OF THE SITUATION THAT WAS OCCURING ON THE SCENE, WHICH YOU FORGOT TO MENTION ON YOUR REVIEW. ONE OF THE REGULATIONS WE HAVE AND FOLLOW REGARDING YOUR BOXES BEING CRUSHED WE DO NOT TAKE RESPONSIBILITY FOR BECAUSE MOVING LOGISTICS INC MOVERS DID NOT PACK THEM WHICH THE CLAIM WILL GO STRAIGHT TO CLAIMS DEPARTMENT, I DO WANT TO MENTION ON " THE VALUATION SELECTION" YOU'VE BEEN EXPLAINED THE PROCESS AND YOU'VE SIGNED, WHICH INFORMS YOU IT ONLY COVERS 60 CENTS PER POUND ON YOUR GOODS. YOU WERE AWARE. INCLUDING THE FORM YOU'VE REQUESTED OF THE BOL, MY COLLEAGUE KATHERINE HAS SENT THE FORMS TO YOU VIA EMAIL ON SATURDAY NOV 26, 2022 I ALSO REMEMBER COMMUNICATING THIS TO YOU ON OUR RECORDED LINE ( I DO WANT TO MENTION ALL OUR CALLS ARE RECORDED FOR EVERY CUSTOMER FOR THE PROTECTION OF THE CLIENT AND US & TRAINING PURPOSES ) WHEN YOU ASKED FOR THE BOL REQUEST, I DID MENTION WE WILL SEND YOU THE BOL BY THIS WEEK OR WEEKEND NOT BY A BUSINESS DAY. WHICH STARTED NOV 21 AND YOU'VE RECEIVED IT BY THE 26 OF NOVEMBER FROM ************************** AGAIN I AM SORRY FOR THE INCONVENIENCE THIS HAS CAUSED YOU, I AM WILLING TO FIND A SOLUTION FOR YOU DONE TRUTHFULLY ON OUR PART. Consumer Response /* (3000, 7, 2022/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) While we appreciate all you did to rectify our situation,It does not excuse the fact that the original contract was not followed and the people who moved us in were completely rude to us. The stacked our boxes in way that crushed them and was very rude in our own home. Our whole experience was not what we were expecting. In the beginning yes your employee ***** was great and helpful even though he did it all by himself (which was a two man job.) The supervisor ***** would make promises he would not keep. We continually reached out to him as he told us to do and would never follow up. He would just apologize, reschedule and never follow up again until we reached out. The company that moved us in didn't even give us a chance to take pictures needed for claims and was Completely rude to me on the phone. Overall there needs to be rectification for thus situation so others don't have to experience this again. Business Response /* (4000, 9, 2022/12/09) */ Hello ************************, once again we were very professional from our end. We had communicated everything to you from the day we picked your belongings to the day that you received it. The miscommunication started with your agent that you booked with, we did inform you that we were the haulers doing your pick up and doing the delivery. You were pleased with our services and again as I stated you wanted the same driver to make the delivery. It's very melancholy from our part that now you are saying a different story. We were honest with you since the beginning, aside from having the president of Moving Logistic Inc zelle you $200 towards the shuttle that you did not want to pay. Once again the miscommunication started with your agent the did not provide you with the correct information and we are truly sorry for this inconvenience you had.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩