ComplaintsforKaiteez
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Complaint Details
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Initial Complaint
12/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a sweater on the Kaiteez site on 11/7/22. I followed up on the shipment on 11/21/22 and ****** there said they would follow up on the order and "push the shipment" and sent the tracking. THe tracking did not update for days, then I followed up on 11/25 and 11/19 then finally the wrong sweater arrived on 12/5. I reached out and asked what to do and they said to send a picture of the incorrect sweater and they could refund me. I inquired multiple times about sending back the sweater, where my refund was etc... and no response. This was supposed to be my Daughters Christmas sweater. I just wanted to return the incorrect sweater and get my refund. My order number is *****. THe amount was $44.90. Email from them confirming my order is below.Thank you for your order Hi *****,Just to let you know - we've received your order #*****, and it is now being processed:(Order #*****) (November 7, 2022)ProductQuantityPrice Personalized Custom Name And Number Barcelona Christmas For Fans Christmas Ugly Sweater *Size: '-'S ($0.00) 1 $36.95 Subtotal:$36.95 Shipping:$7.95 via Standard Shipping Payment method:PayPal Total:$44.90 Note:Personalization on back ******* 11 Billing address ********************* 832 **************, Apt, suite, floor, etc., Apt, suite, floor, etc.***************************** ********** ****************** Shipping address ********************* 832 **************, Apt, suite, floor, etc., Apt, suite, floor, etc.***************************** Thanks for using kaiteez.com!Kaiteez - Built with WooCommerce
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.